Manager, Clinical Services

General Purpose of the Job

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers.

This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Essential Duties & Responsibilities

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide on‑site support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Conduct deep‑dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
• Perform other duties as assigned.

Education & Experience

Certificates, Licenses & Registrations

Travel & Time Requirements

Additional Requirements

Physical Demands

What We’ll Provide

Equal Employment Opportunity Statement

We are a proud equal opportunity employer and comply with state and federal affirmative action requirements. Candidates are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

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