Member Retention & Education Specialist

Member Retention & Education Specialist

Pronto Pilates is redefining boutique fitness with premium, on-screen Pilates classes delivered in beautifully designed self-service studios. Open from 5 : 15am until late, our global network of studios offers convenience, quality, and community at an unbeatable price point, making reformer Pilates accessible to everyone.

About the Role

We're looking for a data-driven, creative marketer to lead member retention and engagement across our reformer Pilates studios. As the Member Retention & Education Specialist, you'll craft and optimize lifecycle messaging that drives rebooking, habit-building, and community connection.

You’ll partner with Operations and Marketingto identify at-risk members, design winback campaigns, and deliver clear, educational content that helps members feel confident and supported in their Pilates journey. If you're passionate about combining insight, strategy, and storytelling to improve member experience, this role is for you.

Core Responsibilities

Retention Strategy & Lifecycle Campaigns

• Build and manage lifecycle messaging across key moments (onboarding, drop-off, milestones, studio-specific journeys)
• Own email and in-app comms that drive rebooking, habit-building, and studio engagement
• Partner with the Operations and Product teams to identify high-risk cohorts and design winback strategies
• Report weekly on member activity, churn signals, and retention-driving tests
• Continuously improve messaging and flows based on open rates, engagement, and rebooking metrics

Member Education & Content Coordination

Studio-Specific Member Engagement

To secure an interview, you should possess the following :

Bonus Points For

Experience with fitness, wellness, or membership-based products

Ready to make an impact?

If this sounds like a good fit for you, we'd love to hear from you!

This is a full‑time remote position, working Monday‑Friday. Although there is some flexibility with the work schedule, you will need a few hours each day in both the US and AUS time zones to collaborate with international colleagues (i.e. : 7am‑11am and 3pm‑7pm SAST).

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