Senior IT Technician / Firewall

Overview

We are seeking an experienced and highly skilled Senior IT Technician / Firewall to join our client's technical team. This role is responsible for planning, implementing, and maintaining secure and scalable IT environments for multiple clients. You will manage IT projects end-to-end, supervise technical team members, and act as a trusted advisor on infrastructure architecture and network security solutions.

The ideal candidate is a lateral thinker, proactive, solutions-driven, and comfortable working independently.

Responsibilities

• Design, configure, and maintain Sophos Firewalls.
• Plan, lead, and execute IT infrastructure projects from concept to implementation.
• Install, configure, and maintain Windows Servers and ensure proper backups, patching, and system security.
• Manage Microsoft 365 admin and SharePoint environments, including user management, permissions, and governance.
• Perform email migrations (Exchange / IMAP / Microsoft 365).
• Provide advanced desktop support and troubleshooting (remote and onsite).
• Configure and administer networking infrastructure, including VLANs, routing, switching, and Wi-Fi.
• Deploy and manage cloud solutions, including Azure-based architectures and cloud-hosted servers.
• Manage RMM / Patch Management tools and ensure proactive monitoring and maintenance.
• Install and support endpoint security solutions (ESET).
• Configure and support PABX systems (VoIP).
• Document configurations, project deliverables, and client environment details.
• Provide mentorship and leadership to IT support staff and technicians.

Core Technical Expertise (Minimum Requirements)

Cloud & Infrastructure (Advanced Experience)

Security & Additional Technical Skills

Other essentials

Advantageous (Not Required, But Benefits Your Application)

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