Branch Coordinator
WACO KwikformWes-Kaap, South Africa14 days ago
Job descriptionManage the day-to-day operations of the branch, including office supplies, equipment, and general upkeep. Act as the first point of contact for clients, suppliers, and service providers at the branch. Assist in coordinating branch meetings, events, and travel arrangements for the sales team. Ensure all sales documentation and reports are properly filed and organized. Keep the CRM system updated with accurate sales data, client interactions, and activity logs on Syrinx. Logging of customer activity on Syrinx, including breakdown jobs. Generate weekly and monthly rentals & sales reports for management review. Support the branch manager with data analysis and insights from the CRM system to identify business opportunities. Updating and tracking progress of the rentals & sales quoting and pipeline. Assist with customer account management, ensuring client details and agreements are up to date. Address customer queries, complaints, and service issues, escalating as needed. Work closely with the operations and finance teams to ensure seamless service delivery. Assist with invoice processing, purchase orders, and account reconciliation. Work with the finance team to follow up on customer payments and outstanding balances. Ensure that all financial documents and approvals comply with company policies. Grade 12 (Matric) – Minimum requirement. Proven experience in sales administration, office coordination, or similar roles. Strong knowledge of CRM systems and sales support functions. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Excellent organizational, multitasking, and communication skills. Ability to work independently while supporting a dynamic sales team. High attention to detail and ability to handle confidential business information. Experience in the modular building, construction, or mining industry would be advantageous. Own vehicle and valid driver’s license.
About the Role
The Branch Coordinator is responsible for providing comprehensive administrative and sales support to the Cape Town branch.
Responsibilities
Sales Support & Administration
- Assist the branch manager with proposal preparation, quotations, and contract documentation.
- Maintain and update the CRM system, ensuring accurate and up-to-date client information.
- Track and manage rentals & sales orders, inquiries, and follow-ups to support the rentals & sales pipeline.
- Coordinate the processing of customer applications, contracts, and approvals.
- Handle incoming customer calls, emails, and requests, ensuring prompt and professional responses.
Branch Coordination & Office Administration
CRM & Data Management
Customer Relationship & Service Support
Financial & Billing Support
Qualifications and Skills
Equal Opportunity Statement
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55of 1998(and any amendments thereto), Waco Africa internal recruitment policy as well the Company’s Employment Equity Plans.
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Branch • Wes-Kaap, South Africa
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