Technical Support Specialist

Technical Support Specialist

Location : Cape Town, Western Cape, South Africa

Reporting to : Technical Support Manager

What We Do

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

Culture Code

• We embrace curiosity – continuously seeking better ways to deliver value with a solutions‑over‑problems mindset.
• We win as one – collaborating, building strong relationships, and valuing diverse perspectives.
• We’re driven by purpose – passionate and committed to delivering the best products and services for SMEs.
• We execute with ambition – setting ambitious goals, embracing challenges, and delivering with focus and determination.

Overall Purpose

We are seeking a highly motivated and skilled Technical Support Specialist to join our dynamic support team. The successful candidate will provide outstanding technical support to our customers via phone, email, and live chat. You’ll troubleshoot software and hardware issues, resolve technical problems, and guide users through product usage and best practices. Clear, empathetic communication is essential to ensuring customer satisfaction and loyalty.

Responsibilities

Competencies We’re Looking For

Skills and Experience

Please note that all appointments are subject to our background‑checking process, which may include credit, criminal, and other job‑inherent checks.

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