Purpose Statement
To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and / or customized offerings.
Experience
Minimum
- Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
- Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
- Holding responsibility for client relationship management of high value clients with varied and complex needs
- Significant experience in preparing and motivating Credit applications
- Cost control and sales management
Qualifications (Minimum)
A relevant tertiary qualification in Business Management or FinanceQualifications (Ideal Or Preferred)
Bachelor's Degree in Business Management or FinanceKnowledge
Minimum
Principles and practices of business economics and the current business economic environment.Advanced customer relationship management (CRM) principles and techniques, esp. projecting credibility, gravitas and presence in the context of business (client) stakeholders.Different industry sectors and sector risk profiles / trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries / markets in the portfolio.Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio.General banking practices and procedures.Knowledge of competitor product offerings / channels / operational and marketing tactics.Credit principles and practices, including an understanding of credit applications, securities.Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).Able to extract, analyse and apply CRM insights to influence the client management approach and strategy.General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market.Knowledge (Ideal)
Features, benefits and value propositions of the respective company product / service offerings.Multi-level products available and pricing structuresCurrent taxation laws as they apply to customers.A good knowledge of administration processes and procedures pertaining to Business Banking transactionsFinancial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry / sector specific)Skills
Interpersonal & Relationship management SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Negotiation skillsProblem solving skillsDecision making skillsCommercial Thinking SkillsStrategic Thinking SkillsCommunications SkillsInfluencing SkillsAnalytical SkillsAttention to DetailConditions of Employment
Clear criminal and credit recordWillingness to work flexible hours (including Saturdays and Public Holidays)Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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