Customer Success Manager - NielsenIQ Activate

NielsenIQ Activate is our newly acquired loyalty personalisation & retail media solution enabling to create a new success model between retailers their shoppers and their suppliers.

In this role you will support your client define and execute their promotion personalisation strategy end-to-end in the spirit of strong insight-to-value measurement.

You will work with other team members to drive the initial implementation and integration. Youll educate your customer about new functionalities best practices industry developments and increase the value Activate delivers to your client organization. You will develop a deep understanding of customer engagement and the Activate platform to create best practices around the technology.

Objectives :

• Customer Satisfaction & Recommendation & referrals (CSAT NPS survey)
• Customer Product Usage & ROI from personalization (# of active users # of active days Program engagement growth)
• Customer Expansion & Renewal customer revenue
• Customer Success stories & Referrals

In this role you will :

Responsibilities :

CSM and Focal point of contact for the following customers : X Y Z.

#LI-SG1

Additional Information :

Our Benefits

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :   Work :

No

Employment Type : Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1