SME Facilitator - Midrand

Dis-Chem PharmaciesZA

12 days ago

Job description

Job title : SME Facilitator - Midrand

Job Location : Gauteng,

Deadline : November 12, 2025

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Job Description

Dis-Chem Pharmacies’ in Midrand has an opportunity available for an SME Facilitator to join the People & Culture team in Midrand. The main purpose of this role will to deliver practical, expertise-driven training that builds capability and consistency across all levels, translating strategic priorities into actionable skills.

Through hands-on coaching, the role equips teams to drive operational excellence and commercial outcomes, including product knowledge, upselling, basket size, cross-merchandising, and supplier engagement, while ensuring a seamless, customer-focused experience.

Minimum Requirements…

Essential :

Matric or equivalent Senior Certificate

Tertiary qualification in a relevant field (e.g., Retail Management, L&D Development, HR, Health / Pharmacy / Clinical Sciences)

Proficiency in digital learning platforms (e.g., LMS systems / SuccessFactors)

2 - 5 years experience within pharmaceutical retail, health, and category-specific fields

Experience working with multi-level stakeholders including managers, regional teams, HR, L&D, and suppliers

Advantage :

Accreditation as a Facilitator, Coach, or Assessor (SETA accredited)

Formal training in L&D Practitioner Programs

Experience in translating strategic priorities into practical skills and measurable commercial outcomes

Strong understanding of operational processes relevant to the category (e.g., stock management, service standards, loyalty programs, shrinkage control, clinical / dispensary operations)

Job Specification...

Training, Coaching & Commercial Enablement :

Deliver operational and category-specific training across key functional areas using approved materials and facilitation methods, adapting to employee and manager needs while ensuring high standards of quality, engagement, and impact.

Prepare thoroughly for each session through content review, contextual alignment, and readiness to engage learners, ensuring professional and credible delivery.

Facilitate blended learning through classroom, digital / online platforms, and regional in-person sessions across South Africa, Namibia, and Botswana to drive practical application, service excellence, and measurable commercial outcomes.

Develop and deliver learning material for the category’s internal "qualification" program, equipping front shop staff with the product knowledge and skills to drive upselling, basket size, cross-merchandising, and effective supplier engagement.

Lead national supplier product training, both online via SuccessFactors and through in-person sessions, ensuring consistent knowledge transfer, product expertise, and enhanced commercial performance.

Collaborate with store, regional, and category leaders to align training with operational priorities, performance expectations, and customer experience standards, while modelling best practice and organisational values.

Serve as a role model for best practice by consistently demonstrating expected operational standards, service behaviours, and organisational values.

Business & Commercial Partnership :

Partner with the L&D team to ensure seamless planning, coordination, content alignment, and reporting.

Build strong relationships with Regional and Divisional People & Culture teams to align training with business priorities, operational goals, and workforce development needs.

Collaborate with store and regional managers to support scheduling, learner engagement, and reinforcement of training, ensuring knowledge translates into improved service, sales performance, and customer experience.

Maintain close collaboration with fellow SME Facilitators to ensure consistency in delivery standards, knowledge sharing, and regional alignment.

Represent the learning function credibly in operational forums, positioning training as a key driver of performance, culture, and commercial outcomes.

Support the implementation of organisational initiatives and change rollouts by aligning training with business campaigns and acting as a trusted change agent at store level.

Work with Senior Category Management to ensure training delivery supports both operational excellence and commercial priorities, including product knowledge, upselling, basket size, cross-merchandising, and supplier engagement.

Maintain Operational & Facilitation Expertise :

Stay current with business systems, operational processes, and SOPs to ensure credible and commercially relevant training delivery.

Maintain expertise in core operational areas, stock management, shrinkage control, customer service, loyalty execution, and receiving, while embedding commercial drivers such as upselling, basket size, cross-merchandising, and supplier engagement.

Continuously develop facilitation and coaching skills through learning forums, train-the-trainer programs, and peer reviews.

Gather feedback from learners, managers, and L&D to refine delivery methods and maximise training impact.

Engage in facilitator networks and remain aligned to business priorities and strategic initiatives to ensure consistent, high-quality national delivery.

Actively contribute to a community of practice or facilitator network to share insights, solve challenges, and build national alignment.

Learning Administration & Reporting :

Maintain and update training calendars and deployment plans, ensuring alignment with L&D schedules and validation with Regional People and Culture and Operations leadership.

Track and drive compliance across category-specific learning initiatives, linking training outcomes to commercial performance metrics.

Coordinate training logistics by communicating resource requirements to the Learning Administration team, ensuring venues, materials, systems access, and equipment are ready for effective delivery.

Maintain accurate learner records, ensuring timely submission of attendance and performance data via LMS or approved tracking tools.

Compile post-training reports capturing attendance, learner engagement, key observations, progress, operational blockers, and knowledge gaps, highlighting implications for commercial outcomes such as upselling, basket size, cross-merchandising, and supplier engagement.

Provide qualitative and quantitative feedback to the Learning & Development Manager on training effectiveness, learner readiness, and application of learning in-store.

Regularly update line managers on learner progress, coaching outcomes, and observable behavioural shifts, escalating performance or behavioural concerns to the relevant manager or HR representative when required.

Track and report on coaching interactions and their impact on store performance, commercial results, and customer experience.

Recommend improvements to training content, delivery methods, or scheduling based on field insights and evidence-based observations, ensuring ongoing enhancement of both operational and commercial outcomes.

Competencies...

Essential :

Cognitive Skills

Business Acumen

Communication Skills

Interpersonal Skills

Quality Orientation

Leadership Skills

Management Skills

Computer Skills – Utilises training systems, digital platforms, and store technologies effectively to deliver, track, and evaluate learning while linking outcomes to business performance

Special conditions of employment...

South African citizen

MIE, clear criminal and credit

Driver’s license and / or own reliable transport

Frequent national travel and occasional international travel to Botswana and Namibia

Remuneration and benefits...

Marketed related salary

Medical aid

Provident fund

Staff account

Closing Date 31 October 2025

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