Role Description
This is a full-time remote role for a Senior Solutions Engineer at a growing U.S.-based company. The Senior Solutions Engineer will be responsible for ensuring the successful onboarding adoption and ongoing value delivery for the company customers. You will be a trusted technical and product partner to our Delivery Account Management and Data Operations teamssupporting everything from preparing enterprise accounts on Link and Sales Hub to creating and deploying high-impact buyer demand surveys that feed into the companys proprietary intelligence.
Qualifications
- 10 years in a customer-facing technical role such as Solutions Engineer Technical Account Manager Business Analyst or similarpreferably in SaaS or intelligence / data products.
- Proven track record in enterprise onboarding technical solution delivery and customer success outcomes.
- Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
- Experience designing and deploying surveys (Forsta preferred; SurveyMonkey Typeform or a similar acceptable).
- Excellent written and verbal communication skills in English with the ability to convey technical concepts to business audiences.
- Ability to manage multiple projects in a fast-paced dynamic environment while maintaining attention to detail.
- Collaborative mindset with a passion for solving complex customer challenges.
Responsibilities
Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub ensuring configurations align with customer-specific needs and workflows.Guide customers through platform navigation best practices and advanced features to accelerate adoption.Develop tailored demos proof-of-concept configurations and data scenarios that illustrate the platforms value for customer goals.Partner with Account Management to prepare for strategic customer meetings QBRs and renewal discussions.Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the companys proprietary datasets.Leverage Forsta (preferred) or equivalent tools (SurveyMonkey Typeform) for survey execution ensuring data accuracy and high response quality.Extract analyze and interpret data from Link to generate insights and recommendations for customers.Present findings in a clear business-focused format that drives action.Troubleshoot and resolve technical issues in collaboration with Delivery Account Management and Data Operations teams.Provide structured feedback to the Product team on recurring issues feature requests and user experience improvements.Develop and maintain comprehensive internal and customer-facing resources including training guides knowledge base articles and onboarding documentation.Compensation
$ 2000 - $ 2500 per month paid in USD depending on experience.
Details
Independent contractor agreement paid 2x monthly.The client has a desire for long-term commitment.Required Experience :
Senior IC
Key Skills
Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting
Employment Type : Full-Time
Experience : years
Vacancy : 1