Service Manager : Learning and Development

Service Manager : Learning and Development

Join to apply for the Service Manager : Learning and Development role at DAV Professional Placement Group

Service Manager : Learning and Development

Join to apply for the Service Manager : Learning and Development role at DAV Professional Placement Group

Direct message the job poster from DAV Professional Placement Group

Senior Recruitment Specialist at DAV| Commercial

Position : Service Manager - Learning and Development

Responsibilities :

• Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
• Business strategy for Academy with Capex requirements and return on investments
• Preparation of technicians / trainers together with Dispatcher before they attend an intervention.
• Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
• Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
• Issue, audit and record all tools required by the technicians
• Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
• Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T's, service reports, timesheets and reason for exit.
• Personal Time Off (leave) management
• Attend to Standby Support as per the Standby Procedure.
• Performance and functional management for their allocated Service Technicians / Trainers, including relevant feedback to Stakeholders.
• Active involvement in the hiring of all new staff within their team.
• Collaborative engagement with Dispatchers and PM's regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
• Proactive participation in personal development along with direct line manager

Qualification and Experience :

Should you not hear from us within 14 days please consider your application unsuccessful

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Manufacturing

Industries

Beverage Manufacturing and Food and Beverage Manufacturing

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