Change Manager

The Change Manager acts as a facilitator, responsible for the overall change management process. Enters the business needs, goals and objectives of the change and ensures they are accurate. Ensures the risk factors have been assessed and verifies the validity of the initial priority setting.

Role Requirement

• Liaise with the change requestor for business and technical queries and issues, if any
• Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
• Create an RFC (Request for change) and update its status whenever required. Check and decide an implementation date, ensuring that it doesn’t conflict with other activities
• Assess and manage the risk involved
• Test and implement the change
• Coordinate and communicate with the other impacted team prior to submitting the change
• Once the change is approved create a remedial case for the scheduled change. Execute the change as on the scheduled date and time. Update the remedy case.
• After successful completion provide closure status
• Document the change procedure after its implementation
• Ensuring that the Change Management process is fit for purpose
• Defining the Business Case for the Change Management process
• Ensuring that there is optimal fit between people, process, technology / tool and governance
• Ensuring that proper Key Performance Indicators are set
• Ensuring that quality reports are produced, distributed and utilized
• Integrating the process into the line organization
• Assisting with and ultimately responsible for the process design
• Defining appropriate policies and standards to be employed throughout the process
• Documenting and publicizing the process
• Defining Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the process and design reporting specification
• Reviewing KPIs and taking the action required following the analysis
• Periodically auditing the process to ensure compliance to policy and standards
• Addressing any issues with the running of the process
• Reviewing opportunities for process enhancements and for improving the efficiency and effectiveness of the process
• Initiating improvements in the tool, process, governance mechanisms and people
• Reviewing integration issues between the various processes
• Communicating process information or changes as appropriate to ensure awareness
• Promoting the Service Management vision to top-level / senior management
• Functioning as a point of escalation when required

Professional Competencies

Qualifications & Experience

#J-18808-Ljbffr