Medical Receptionist

Talent Genie AI Recruitment SoftwareJohannesburg, Gauteng, South Africa

30+ days ago

Job description

Minimum Essential Education

Matric

Intermediate Word, Excel, Outlook

Preferred Education

Some Short / On-line courses completed on self- development and soft skills : Customer Service, Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence, Problem Solving, Workplace Etiquette, Ethics, Teamwork, Wellness, Outlook, Excel, Word through providers such as Udemy.com and Alison.com

Minimum Essential Skills / Knowledge

2 - 3 years\' experience in a professional high-pressure environment

Attention to detail

High level of accuracy while working under pressure

Good understanding of medical aid and PMB rules

Good understanding of the POPI Act regulations for healthcare

Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

Preferred Skills / Knowledge

1 - 2 years in a medical environment

Previous experience in a Radiology environment

Required Values, Behaviour & Mindset

Loves working with patients and people

Takes pride in the accuracy and quality of work

Positive, calm, approachable, empathetic, and sensitive to the diversity of patients (cultural, background, beliefs, gender, age, orientation etc.)

High focus on teamwork and continuous improvement and efficiency

Understanding, adopting / internalizing, and living the business mission and core values

Purpose Of Position

Receiving patients in a friendly and welcoming manner, capture and / or update their information on the system, provide quotes for exams, take co-payment / short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Shift Rotation On a Weekly Basis

07h00 - 16h00, 7h30 - 16h30, 08h00 - 17h00, 08h30 - 17h30 & 09h30 - 18h00

Weekend Overtime - Every 4th Weekend

Sat : 08h00 - 18h00 (time off given the morning and OT payment for afternoon).

Sun : 08h00 - 18h00 (paid as OT)

Key Work Output & Accountabilities

Acknowledge patients with warmth and friendliness, showing empathy where needed

Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)

Check medical aid benefits

Do quotes for all exams and take co-payments / short payments by medical aids

Ensure you understand and follow the protocol for emergency patients

Ensure T\'s and C\'s are signed for all patients

Book patients for CT & MRI scans and provide prep info for CT & MRI exams

Ensure blood tests are done for all CT contrast patients over the age of 50

Obtain Authorization for all examinations. Specifically via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours / on Public Holidays

Process payments for all private patients, walk-in or in-hospital patients

Allocate payments to invoices

Obtain and scan in all relevant WCA documents for workplace injuries / diseases

Scan and attach all relevant documents to the correct patient profile

Assist in resolving telephonic enquiries

Always remain vigilant and mindful of waiting patients, regularly give feedback / updates to them

Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system

Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments

Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders

Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department

Ensure you live the vision and values of the company :

Company Mission statement : to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.

Company Values : Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour

Assist others with resolving outstanding queries and authorisations

Assist in keeping the reception area neat,tidy and noise levels down

Check the accuracy of your work

Take responsibility for your continuous growth in knowledge, work and soft skills

Participate in monthly staff meetings / small group meetings and make suggestions for improvement

Maintain strict confidentiality at all times

Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice

Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

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Receptionist • Johannesburg, Gauteng, South Africa

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