Key Performance Areas
Emergency Response
Ensure delivery and maintenance of a fit for purpose emergency response capability focusing on effective response to physical disruptive incidents (i.e. safety, security and facilities related incidents)
- Provide guidance in the establishment and enablement of Emergency response team
- Promote and sustain emergency preparedness awareness and culture
- Monitor internal and external environments for potential disruptive incidents and proactively inform stakeholders
- Provide support to business units during invocation
- Coordinate and manage emergency response exercises
- Track and report emergency response capability
- Assess and provide recommendations for emergency management
Business Continuity Management
Ensure delivery and maintenance of a fit for purpose business continuity capability with regard to business leadership teams responsible for managing financial and reputational impact of disruptive events for The company
Develop and implement BCM framework, policies, plans and standard operating procedures and BCM strategies for the BankDevelop and Facilitate business impact assessments (BIAs)Developm and facilitate the development and maintenance of BU Business Continuity Plans (BCPs)Perform research and benchmarking with other similar organization to ensure best practiceIdentify appropriate service providersCoordinate regular testing to enhance recovery capability & resilienceMeasure BCM capability across the organizationAnalysis and reporting on the status of Business Continuity capability, recoverability and resilienceMonitor and report on IT DR testing and testing of all critical processes in the organizationProvide pro-active risk mitigation and controls for all gaps identified across the organization based on BIA, Business recovery testingEnsure implementation of all action plans as part of operational plans and BCM strategyCrisis Management
Ensure delivery and maintenance of a fit for purpose crisis management capability with regard to business leadership teams responsible for managing financial and reputational impact of disruptive events for The company
Develop and maintain the Crisis Communication Plan (CCP)Provide guidance in the establishment and enablement of the Crisis Management Teams at business EXCO / strategic leadershipPromote and sustain crisis management awareness cultureMonitor execution of all plans and report on themMonitor internal and external environments for potential disruptive incidents and proactively inform stakeholders of such incidentsProvide support to business during an invocation of the crisis management planCoordinate and manage crisis management exercisesStakeholder Relationships
Participate in the Operational Risk CommitteeParticipate in the OHS& Security CommitteeCollaboration with ITIT Steerco reportingQualification Requirements
A relevant Degree / Diploma in Business Management, Risk management4 years BCM experience organizational wide (inclusive of emergency and crisis management )4 years Knowledge and experience on IT DR2 years Financial services experienceCritical Competencies
Microsoft OfficeBusiness / Financial acumenKnowledge of risk management PrinciplesProject Management PrinciplesAdvanced knowledge of Business Continuity Management principlesKnowledge of DR & IT Governance PrinciplesAdditional Requirements
Travel as and when requiredExtended hours as and when requiredRequired to work off site on occasionRequired to activate the alternate recovery siteRequires to represent The company at external stakeholder forumsRequires the authority to propose emergency interventions across business