Job title : Regional Credit Supervisor
Job Location : Gauteng, Pretoria
Deadline : November 24, 2025
Policies and Procedures
- Ensure adherence to collection policies and procedures.
Collections and Targets
Implement strategies to ensure staff achieve collection targets within collection terms and the business requirements.Monitor and manage a smaller debtor’s portfolio of no more than 250 accounts.Provide staff with monthly collection targets vs previous month performance.Set quarterly IKO’s for staff in line with performance.Monitor and manage the number of accounts per credit controller.Manage and address performance on non-achievers.Overdue Accounts
Conduct weekly meetings with staff to review all defaulting accounts.Assist staff with collection activity where needed.Ensure the correct escalation process is followed before signing off Reminder Letters.A report of the top 20 overdue accounts must be prepared and discussed weekly.Hand Overs and Bad Debts
Monitor and control all legal hand overs, liquidations and bad debt write offs.Meet and Liaise with Attorneys and / or collection agencies.Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.Report monthly the status of all handed over accounts.As directed by the MRM Group National Credit Manager, review and discuss all potential bad debt write offs monthly.Ensure bad debt write off journals are prepared and captured in the accounting system correctly at financial year end.Ensure stop billing on closures, liquidations or write offs are actioned by the billing department.Credit Notes, Invoices and Adjustments
Check that all credit notes and adjustments are raised correctly.Investigate all reasons for credit notes to ensure that they are valid.Meet with the GM weekly to have credit notes signed off.Ensure that the correct authorisation framework is followed before submitting credit note requisitions to Billing for processing.Clear Inter co Accounts receivable invoices for MRM region.Investigate and prepare refund requisitions and journals.Ensure that all rate queries, stop billing on closures are raised with the billing department.Month-end Activities
Ensure all deposits have been captured and balance back to the cash book.Ensure that all re-allocations of unallocated deposits are completed.Ensure that credit controllers Off-set credit notes against invoices.Write off cent balances to Discount granted.Identify and write off small balances to discount.Identify any credit balances that are over 3 years are written off to Over Payments.Ensure that the JNB MRM credit manager receives confirmation that all receipting balances to the cash book by the 3rd working day of each new month.Ensure that the JNB MRM credit manager receives confirmation that all clearing accounts are zero and that there will be no further transactions by 12h00 on the 4th working day of the new month.Ensure that the JNB MRM credit manager receives confirmation that all journals and processing is completed by the close of business on the 4th working day of the new month.Cash / Suspense Accounts
Ensure the