Business Analyst - SAP SD / MM

The Business Analyst (SAP SD & SAP MM) is responsible for analysing, designing, and optimising business processes across Sales & Distribution (SD) and Materials Management (MM). This role serves as the bridge between business stakeholders and technical teams, ensuring solutions are aligned to business objectives, fully integrated across SAP modules, and delivered to high standards of quality and usability.

Key Responsibilities

Business Analysis & Requirements Gathering

Engage with business stakeholders across sales, procurement, inventory, supply chain, and finance to understand business needs and translate them into clear functional requirements.

Facilitate workshops, process mapping sessions, and gap / fit analyses for SD and MM.

Document functional specifications, user stories, test cases, and training materials.

SAP SD (Sales & Distribution)

Analyse and optimise Order-to-Cash processes including quotations, sales orders, pricing, delivery, billing, credit management, and returns.

Configure SD components such as pricing procedures, condition records, output types, partner functions, and delivery / billing types.

Support interfaces to CRM, logistics, warehouse systems, and finance modules.

Troubleshoot SD issues and ensure seamless end-to-end process flow.

SAP MM (Materials Management)

Analyse and enhance Procure-to-Pay processes including purchasing, goods receipt, inventory management, vendor management, and stock valuation.

Configure MM elements such as purchasing documents, release strategies, material master data, source lists, and inventory processes.

Work closely with Supply Chain, Warehouse, and Finance teams to ensure accurate stock, pricing, and replenishment processes.

Resolve MM-related incidents and provide process leadership across the value chain.

Solution Design & Delivery

Translate business needs into SAP solutions that follow best practice and integrate across modules.

Work with developers to support functional specs for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).

Conduct system testing, UAT, regression testing, and provide go-live support.

Ensure documentation, change control, and configuration management are up to date.

Stakeholder Engagement & Communication

Act as a trusted advisor to business stakeholders, providing insight on SAP capabilities and best-practice process design.

Manage expectations, communicate clearly about timelines and impacts, and escalate issues when needed.

Provide training, support, and knowledge transfer to end users.

Continuous Improvement

Identify opportunities to automate or simplify SD / MM processes.

Recommend system enhancements based on data insights and user pain points.

Support major SAP upgrades, rollouts, new functionality, and integration initiatives.