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Remote Office Support Administrator (ABA Therapy) - EST hours

Remote Office Support Administrator (ABA Therapy) - EST hours

ISTA SolutionsWorkFromHome, Free State, South Africa
30+ days ago
Job type
  • Remote
Job description

Remote Office Support Administrator (ABA Therapy) - EST hours

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring! We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role to our client providing Applied Behaviour Analysis (ABA) Therapy services in the USA. This role requires a minimum of 6 months to 1 year of experience / knowledge in the Healthcare Industry (ABA preferred).

  • Working Hours : This role requires you to work USA hours, Mon - Fri from 9am to 6pm EST (15 : 00 to 24 : 00 South Africa time; subject to change based on daylight savings)
  • Work Environment : This is a fully remote role.
  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory.
  • Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities

  • Provide day-to-day administrative and operational support to healthcare and billing teams
  • Perform accurate data entry and maintain up-to-date internal records and systems
  • Communicate effectively with internal teams and admin to ensure seamless task execution
  • Assist with tracking claims, authorizations, and documentation related to billing workflows
  • Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates
  • Prepare and maintain reports and trackers using Excel, PDFs, and Outlook
  • Flag and resolve process delays or inefficiencies where applicable
  • Ensure compliance with internal policies and industry-specific procedures
  • Requirements

  • 6 months - 1 year experience in the Healthcare Industry (ABA experience preferred)
  • Strong communication skills - able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members
  • High attention to detail - consistent, accurate, and thorough in task execution
  • Strong technical proficiency - understands back-office functions and can identify or solve workflow issues
  • Effective time management - able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment
  • Familiarity with HubSpot or a similar CRM is a plus
  • Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous
  • Proficient in MS Office (Excel, Outlook)
  • If you are not contacted within 14 working days, please consider your application unsuccessful.

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    Office Administrator • WorkFromHome, Free State, South Africa

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