OPERATIONS CO-ORDINATOR

Job Title : Operations Controller

Place of Work : Coastlands Hotels & Resorts

Scope and General Purpose :

The Operations Controller is responsible for the day-to-day administrative functions of the operations. They assist the Operations Manager with various tasks both inside and outside the office.

Responsible to : Senior Operations Controller, Executive Directors

Responsible for : Storeman, Assistant Storeman, Receiving Clerk

Hours of Work : Maximum of 45 hours per week

Limits of Authority : According to each establishment

Key Performance Areas :

• Compile a daily Hospitality Report assessing the overall quality of the hospitality desks and staff.
• Refer staff members to the appropriate supervisor or Team Leader for follow-up or disciplinary action as necessary.
• Conduct regular audits.
• Perform special projects as assigned.
• Complete an Annual Report offering suggestions for improvement.
• Prepare for, attend, and participate in meetings pertaining to operations.
• Meet regularly with the Hospitality Manager and keep them informed of any issues.
• The main purpose is to plan, budget, and oversee production activities.
• Contribute to increasing team efficiency by providing operational and administrative support.
• Innovate company procedures and policies to improve practices, work, and organizational structure.
• Assist with maintaining copies of company policies and procedures.
• Coordinate company meetings and events, including scheduling, invitations, reservations, and guest accommodations.
• Create standard operating procedures and establish spreadsheets and databases.
• Perform tasks as an operations analyst as directed by superiors.
• Act as a Brand Ambassador for the business.

Key Indicators :

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Experience :

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