Resource Planner Coordinator

Management Level

Manager

Job Description & Summary

At PwC our people in audit and assurance focus on providing independent and objective assessments of financial statements internal controls and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls.

In financial statement audit at PwC you will focus on obtaining reasonable assurance about whether the financial statements as a whole are free from material misstatement whether due to fraud or error and to issue an auditors report that includes the auditors opinion.

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to :

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning budgeting execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Role Summary :

Our Resource Management (RM) team ensures we have the right people for the

right jobs at the right time in the right places.

Resource Management works collaboratively with our business to deliver

successful people deployment solutions and build quality client teams. We play a

key role in the delivery of our People Priorities; Fair Work Access Diversity &

Inclusion Talent Development and providing Career Enhancing Experiences for

our people. As the workforce of the future takes shape its an exciting time to be in Resource Management and play a pivotal role in driving our strategy and ambitions forward.

As a Resource Coordinating Manager youll work in partnership with stakeholders using your continuous improvement mindset business acumen and Management Information (MI) to inform and influence decisions. Ultimately youll work as part of a team of problem solvers helping to solve business issues and drive operational efficiency.

Qualifications / Certifications

recommended : Bachelors degree in business administration project management or related field

Experience required :

5 7 years experience in resource planning

1-2 years managing a team of resource planners

Responsibilities of role :

Resource Management :

Lead and manage the strategic planning allocation and resource pools of Client Service Staff (CSS) ensuring alignment with the firms strategic priorities and business metrics as well as resolving unassigned clients and reallocations for new CSS joiners / leavers.

Utilise continuous planning and scheduling to meet firm utilisation targets with a primary focus on staff leverage and peak season needs / available staff allocation.

Proactive management and monitoring of ACI vs. Non ACI statistics (during the

planning process and otherwise).

Management of key initiatives or projects for the better planning of staff.

Design and develop new processes and policies to enhance operational efficiency.

Present these new processes and applicable policies to Leadership for approval and implementation

Upload Resource Planning System (currently TalentLink) with non-chargeable

events such as training tutoring study leave academies SAICA quality reviews coaching business development internal projects statutory holidays firmwide closure days admin specific to the division.

Data Analysis and Decision Making :

Direct and oversee the analysis of productivity reports developing strategic plans for workload balancing utilisation improvements and people

deployment / resourcing solutions that drive growth and profitability.

Consolidate interpret and analyse Management Information (MI) to provide trends make connections and spot opportunities to improve profitability and people engagement.

Communication Skills & Relationships :

Lead collaboration efforts with Resource Management professionals; share best practices continuously improve processes facilitate staff imports / exports (including stock counts) and secondments and participate in team initiatives that drive operational improvement.

Drive relationships and collaborate closely with stakeholders and internal services teams to ensure alignment and integration of processes and policies fostering strong partnerships and effective communication across all teams involved.

Leadership and Coaching :

Provide leadership coaching and strategic direction to Resource Management

Planners as the team expands ensuring adherence to strategic resourcing

processes and fostering professional development.

Conflict Resolution & Decision Making :

Lead conflict resolution efforts proactively anticipating and mitigating issues to ensure smooth operations.

CSS Interaction :

Build strong relationships with staff at all levels through daily liaisons; to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across industry / regional counterparts.

Support in conducting regular portfolio reviews with client facing staff to ensure maximum utilisation development and fair allocation of work for each individual.

Resource Management Technology :

Lead the development and implementation of Resource Management technology particularly TalentLink Staffing & Deployment to support strategic assignment planning allocations forecasting and reporting and deliver training on all TalentLink modules to staff while focusing on identifying technological

enhancements for the development of new tools aimed at continuous

improvement.

Admin :

Manage resignation protocols safeguarding accurate completion of the

termination database ensuring that all time / expenses have been captured and

leave reconciliations for resigned staff.

Collaborate with the Payroll department to reconcile leave balances between

Oracle and the payroll system ensuring that variances are rectified.

Prepare and consolidate various reports for the business as needed including

utilisation / hours reports for appraisal processes budget forecasts and trainee / newjoiners processes etc.

Skill sets required :

Solid understanding of Resource Management including forecasting and

strategic planning and how these elements connect to overarching business

strategy while demonstrating commercial acumen with a critical business mindset

using resourcing metrics and KPIs for informed decision-making

Proficiency in data analysis and storytelling through MI interpreting findings into impactful actions. Proven problem-solving capabilities and experience in

leveraging data visualization tools such as Tableau or Power BI to present data

effectively

Exceptional communication skills in English (both written and verbal) with a

proven track record to flex negotiate and influence effectively in high-stress

situations (while maintaining empathy and resilience); consult and manage

stakeholders with conflicting priorities and build strong long-lasting relationships

Ability to make independent decisions and exercise excellent judgment without oversight all while being a collaborative team player

Experienced in leading coaching and developing teams with a proven record in strategic and creative thinking. Skilled in managing Resource Management

Seniors providing coaching professional development and broader mentoring

across the function

Strong problem-solving skills with a clear understanding of the business impacts of resourcing decisions

Aptitude for addressing and de-escalating concerns independently maintaining professionalism in all interactions

Ability to manage ambiguity and complex projects think strategically and

demonstrate agility under tight deadlines while effectively managing multiple

deadlines conflicting priorities and projects

Proven track record of setting priorities and consistently meeting or exceeding

deadlines with a high level of accuracy and attention to detail while proactively

using initiative to achieve results

Skilled at executing change management and confidently engaging with partners and staff at all levels

Ability to maintain confidentiality

Experience using TalentLink Oracle WIP and MS Office Suite (specifically Excel)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

No

Job Posting End Date

October 15 2025

Required Experience :

IC

Key Skills

Employee Relations,ATS,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Administrative Experience,Human Resources,Recruiting,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1