Background of Company
Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
Job Summary / Purpose : Export / Multimodal Controller
Responsible for all functions relating to sea and road freight exports. Controller with Logistics and Supply Chain typically involves overseeing and managing the outbound operations of a company, ensuring compliance with export regulations, and collaborating closely with sales stakeholders for on-time deliveries. The multimodal Controller is responsible for tracking and coordinating shipments, local transportation, managing client orders, liaising with shipping agents and transporters, and meticulously handling documentation for a smooth customs process related to warehousing, especially on Racking, general cargo.
Main Duties and Responsibilities
Operational – High level strategic
- Ensuring documentation accuracy and compliance, tracking shipments, and coordinating with shipping agents and transporters for a streamlined export process
- Collaborating closely with sales stakeholders for on-time deliveries and providing timely and accurate information to internal stakeholder.
- Preparing required documentation for international orders, ensuring compliance with logistics regulations, and handling documentation for a smooth customs process
- Fostering effective communication among various departments for smooth outbound operations and independently handling work activities,
- Ensuring compliance with export regulations and maintaining knowledge of shipping documents and procedures
- Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement
- Implementing cost control measures to optimize logistics operations
Operational – detailed
Securing Ocean freight space and competitive rates for export customers – previous shipping line experience an advantageSecuring ocean freight space on various shipping line / ocean freight booking websitesexperience in negotiation an advantageSubmitting Shipping InstructionsCoordinating draft and final OBL’sAbility to work extended hours and under pressure.Invoicing and file balancing on ShipshapeExperience in general breakbulk cargo handling for rackingShipping line and transport accounts / invoices allocation to teamAll service levels pertaining to the customers’ requirements.Effective Communication – internal and externalDaily communication with clients, shipping lines and service providersLiaising internally with stock team / operations team / finance / IntermodalAll correspondence to clients relating to their stock and shipmentsSkills Requirements
Customer Service : Providing excellent customer service to internal and external stakeholdersDocumentation Management : Preparing required documentation for international orders, ensuring compliance with export regulations, and handling documentation for a smooth customs processCommunication Skills : Effectively communicating with different stakeholders in the import / export business, using appropriate language, tone, style, and format for each situation and audienceProblem-Solving Skills : Identifying and solving problems that arise during the export processMarket Research : Conducting market research to identify opportunities and challenges in the global marketAnalytical Skills : Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvementInterpersonal Communication : Demonstrating excellent interpersonal communication skills to effectively collaborate with stakeholders and manage relationshipsKPI’s for export controller
On-time delivery rate : Measures the percentage of shipments delivered on time and throughput of general cargo handingCost per shipment : Measures the cost of each shipmentCustomer satisfaction rating : Measures the level of satisfaction of customers with the export processInventory turnover ratio : Measures the number of times inventory is sold and replaced in a given periodCustoms clearance time : Measures the time taken to clear customs for each shipmentPercentage of shipments with damage or loss : Measures the percentage of shipments that are damaged or lost during the export processAverage order cycle time : Measures the time taken to process an order from start to finishCompliance rate : Measures how well the company adheres to export regulationsMarket share : Measures the company’s share of the total marketReporting activities required
Daily Vessel Schedule updates to the clientsInternal Shipping line allocation reportingOBL reportingDaily shipment schedules to the clientsWeekly FNI / FNBDaily invoicing schedulesUpdating shipping line reconsAny other reporting when required.Ability to face challenges with a positive attitudeAbility to function well under pressureDemonstrates initiative and adaptabilitySystematic and methodicalA sense of urgencyA reliable, self-disciplined, enthusiastic team player with a “can-do” attitudeMinimum qualification / training and experience
Education : A bachelor’s degree in logistics, supply chain management, international business, or a related field may be preferredExperience : 2-4 years of operational experience in import / export activitiesKnowledge : In-depth knowledge of international trade, customs regulations, and logistics managementLanguage Skills : Fluency in English is essential, as it is the most international of languages.Soft Skills : Strong communication, negotiation, problem-solving, and analytical skills are essential for an Export Controller to effectively collaborate with stakeholders and manage relationshipsExcel / MS WordPreferred Qualifications
Certifications : Certifications in export compliance, logistics management, or supply chain management may be preferred#J-18808-Ljbffr