Night Manager | The Silo Hotel

The Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team.

MAIN DUTIES & RESPONSIBILITIES

Team Leadership and Shift Oversight

• Manage and supervise the Night Auditors and night shift team to ensure all tasks are executed to standard.
• Provide guidance and support to resolve operational challenges during the night shift.
• Ensure clear and detailed handovers to the Front Office Manager and other department heads.
• Manage conflicts within the team or with guests using effective resolution strategies.
• Anticipate and proactively address potential operational issues.
• Conduct regular performance reviews and provide constructive feedback to night shift staff.
• Organize training sessions to upskill team members on operational standards, guest services, and security protocols.
• Schedule one-on-one check-ins to address staff concerns, monitor well-being, and ensure alignment with performance goals.

Night Audit Completion

Guest Services and Issue Resolution

Security and Safety Compliance

Property Management and Operations

REQUIREMENTS & QUALIFICATIONS

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.