Hotel Manager

Hotel Manager Luxury Hotel Umhlanga KZN Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms, Food & Beverage and executive hotel management in a five-star environment.

Responsibilities

• Hotel Leadership and Management : Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel; act as a role model by embodying and promoting the hotel's mission values and service standards; maintain a constant presence on the floor interacting with staff and guests; conduct regular property inspections and ensure maintenance, housekeeping and safety requirements are met; manage day-to-day hotel operations including Front Office, Rooms, Food & Beverage, Housekeeping, Spa and Security; serve as Hotel Manager-on-Duty when required; lead VIP room inspections and ensure all guest areas meet luxury standards.
• Team Leadership and Development : Manage, mentor and coach the Senior Management team ensuring adherence to operational and service standards; oversee staff appraisals, performance management and succession planning; ensure effective rostering to balance labour efficiency with service quality and staff welfare; support continuous training and development opportunities for all team members; foster a culture of teamwork, engagement and guest-oriented service.
• Financial and Operational Oversight : Monitor and manage hotel budgets, revenue and profitability; analyse financial and operational data to identify risks and opportunities; support Sales and Marketing initiatives representing the hotel at supplier meetings and industry events; ensure all revenue is accurately recorded and reported in accordance with hotel systems.
• Guest Experience and Service Excellence : Ensure all guest interactions exceed expectations and adhere to the hotel's luxury standards; respond promptly and effectively to guest feedback and complaints; collaborate with executive teams to anticipate guest needs and enhance the overall guest journey; protect the hotel's reputation by maintaining high standards of service, safety and security.
• Compliance Health and Safety : Ensure compliance with legal health and safety regulations at all times; maintain awareness of emergency procedures and proactively manage risk; uphold confidentiality and integrity in all hotel operations and employee matters.

Requirements

Key Skills

Employment Type

Full Time

Vacancy

Salary : Negotiable depending on experience.

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