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Credit and Returns Supervisor (Warehouse)

Value LogisticsGermiston, ZA

16 days ago

Job description

Job title : Credit and Returns Supervisor (Warehouse)

Job Location : Gauteng, Germiston

Deadline : October 12, 2025

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Purpose of the Job

Responsible for the returns and credits process, with a strong focus on administration, documentation, and query resolution to ensure accurate and timely processing within the warehouse.

Key Responsibilities

Proof of Delivery

Process all PODs accurately and timeously

Investigate and resolve all POD-related queries

Customer and Sales Queries

Handle customer and sales representative queries regarding returns and credits

Ensure timely and professional resolution of all POD related queries

Inventory Support

Assist with resolving inventory discrepancies

Support general inventory control processes

Stock take

Actively participate in all stock takes

Manage and maintain all documentation related to stock takes

Returns and Credits

Oversee the intake and processing of returned goods

Update systems and issue credits to customers

Ensure all cancelled orders are correctly returned to stock

Review and process driver-reported damages and returns

Ensure credits are accurate and processed within 24 hours

General Warehouse Administration

Perform general admin duties related to returns and credit

Maintain organised records and support audit readiness

Minimum Requirements

Grade 12 (Matric)

Proficiency in Microsoft Office Suite

Experience in running a warehouse independently will be advantageous

Skills Required

Administrative accuracy : ability to manage high volumes of documentation with minimal error

Time management : able to prioritize tasks and ensure credits are processed within tight timeframes

Communication skills : clear verbal and written communication when handling POD and customer queries

Problem-solving : investigative skills to resolve PODs issues and return discrepancies efficiently

Inventory control : competence in reconciling stock and assisting in inventory adjustments

System proficiency : strong skills in warehouse or ERP systems (eg : SAP, Syspro, Sage) for credit processing and stock movements

Attention to detail : especially important when dealing with documentation and customer credits

Customer service orientation : a helpful, responsive approach to internal and external queries

Accounting / Financial Services jobs

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Warehouse Supervisor • Germiston, ZA

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