Head of IT and Facilities Management

Job Summary

IT : Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

Facilities : Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Key Responsibilities

IT

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT related projects and queries
• Interact with various IT Service Providers to completed specific required tasks
• Manage outstanding support task with IT Service Providers Make sure all Service Provider Support Tickets gets locked by the service provider for follow up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendation regarding possible improvements
• Manage and monitoring of server performance and health checks
• All IT procurement including quotations, CAPEX request, approval and placing of orders
• Interact with various IT Service Providers to completed specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain highest security standards
• Evaluate all current infrastructure and suggest / implement improvements
• Complete and update the IT Budget as and when required
• Manage IT expenses and cost within the budget
• Review services provided by service providers to ensure its efficient, up to date and best practice
• Conduct IT induction and training on various applications
• Maintaining of registers relating to cell phones given to staff members
• Maintain of registers relating to IT related assets given to staff

Facilities : Building Maintenance

Security

Vendor and Contract Management

Project Management

Cleaning services

Reception management

Generator Management

Coffee Machine Management and general cutlery

HVAC System

Company Vehicles

Outdoor and Garden

Maintenance of SOPs

Required Skills and Qualifications

EDUCATION

EXPERIENCE

SKILLS / PHYSICAL COMPETENCIES

BEHAVIOURAL QUALITIES

DESIRABLE SKILLS & EXPERIENCE :

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