Front Desk Receptionist (Healthcare) - PST Working Hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

About the Role :

We are seeking a professional and reliable Front Desk Receptionist to join a growing US-based outpatient physical therapy practice. The role focuses on delivering exceptional customer service, managing patient scheduling, and supporting administrative tasks for patients affiliated with third-party insurers.

WORKING HOURS : Monday – Friday | 17 : 00pm – 2 : 00am South Africa Time (these times are subject to change depending on daylight savings in the United States)

Key Responsibilities :

• Handle inbound and outbound calls to schedule patient appointments.
• Update and maintain third-party insurance information .
• Assist with Medicaid authorizations when required.
• Support occasional collections for self-pay patients .
• Provide excellent customer service, ensuring a positive patient experience.
• Perform general administrative tasks as required.

PLEASE NOTE

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.