Systems Support Analyst, Experiential Learning

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Date Posted : 10 / 07 / 2025

Req ID : 45421

Faculty / Division : VP & Provost

Department : Office of Vice President & Provost

Campus : St. George (Downtown Toronto)

Position Number : Your opportunity

Under the general direction of the Director, Innovations in Undergraduate Education and supervised by the Systems and Product Lead, Experiential Learning, you will be part of a dynamic, collaborative and innovative team implementing, configuring, and supporting technology solutions that enhance the student experience and support career and student services, case management systems, the University’s Co-Curricular Record and experiential learning programming.

The University of Toronto has implemented an enterprise Symplicity application, UniHub, to support shared-service units and academic divisions in transforming the student experience related to experiential learning, career service supports, student services and the Co-Curricular Record. This innovative solution will streamline the student and staff experience, ensure consistent and transparent service delivery, support a seamless and engaging student experience, and increase administrative efficiencies. The system also has the potential to integrate with other Symplicity products at the University, including Accommodate, Advocate and CSM, as well as existing enterprise student systems.

As the Systems Support Analyst, Experiential Learning, you will play a critical role in the implementation, support and enhancement of the Symplicity UniHub platform. In addition to your work with UniHub, you will leverage your expertise in Symplicity Advocate and Accommodate to configure, troubleshoot, and optimize the systems to align with institutional needs and ensure compliance with reporting requirements. You will draw upon your technical knowledge, including proficiency with SQL for data provisioning, reporting, and automation, as well as your strong understanding of student, staff, and faculty data requirements to define and support integrations across platforms.

You will collaborate closely with stakeholders across academic divisions and shared-service units to gather business requirements and translate them into effective processes and workflows. This requires understanding how shared service units support student accommodations and manage student conduct cases, and working directly with staff in those areas to ensure that technology solutions reflect and enhance service delivery. This work will often involve coordination with external vendors, where you will partner with implementation managers to ensure system functionality and enhancements meet business objectives. As part of this role, you will also contribute to project management efforts—supporting major milestones of large-scale initiatives and independently planning and leading smaller projects. In all aspects of the role, you will be expected to understand and follow rules and procedural processes related to Freedom of Information and PHIPA compliance, ensuring responsible data management and adherence to regulatory standards. Together, these activities will help mature the University’s experiential learning, career services, case management and CCR technology environment and advance the institution’s strategic initiatives.

Your responsibilities will include :

• Collecting information from clients to assess IT needs
• Analyzing and documenting business requirements
• Planning the implementation of new business system processes
• Configuring system features and applications
• Liaising with technical specialists to resolve end-user issues
• Training end-users on procedures and the use of supported IT systems
• Analyzing existing service and process procedures and recommending changes

Essential Qualifications :

Assets (Nonessential) :

To be successful in this role you will be :

Closing Date : 10 / 17 / 2025, 11 : 59PM ET

Employee Group : USW

Appointment Type : Budget - Continuing

Schedule : Full-Time

Pay Scale Group & Hiring Zone :

USW Pay Band 12 $81,312, with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

Job Category : Information Technology (IT)

Recruiter : Fiona Chan

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

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