Product Specialist

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Location : Durban, KwaZulu-Natal, South Africa.

Responsibilities

• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions
• Provide overall leadership and direction in the development of betting platforms
• Identify new innovations and assess competitors
• Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress and coordinating actions
• Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and improve the functionality for the end users of these applications.
• Evaluate consumer understanding and insights—Consumer experience with the Brand and possible enhancements where required
• Competitor analysis reporting
• Project lead all product testing before releasing to live environment
• Market awareness and strong relationship management abilities
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer / audit queries where appropriate, based on the nature of the query
• Any other ad‑hoc duties that might be required
• Communicate with departments to identify work shortfalls and areas where the development team can assist in improving work processes
• Assist and advise developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents
• Conduct and supervise group testing of complete applications and software
• Identify and eliminate the factors within the applications that may pose a risk to the business
• Market research and product development
• Introduce new business ideas and improve current business work practices
• Involve in making user manuals for system applications
• Work closely with betting traders and ensure we maintain the desired GGR margins and implement measures and strategies to correct instances where this objective is not met
• Deal with all betting related queries for clients
• Analyze risk and fraud related to the product
• Analyze the odds relevance and accuracy
• Highlight high risk or high spend / win clients
• Define functionality required front and back end of SyX and mobisite / web
• Report on product performance and metrics
• Assist with completion of the BRD for integration and enhancements
• Perform testing on functionality and odds of all product releases
• Act as key link between Software Development and the business
• Negotiate commercials relating to the product
• Create BRD through collaboration with Betting Product Owner
• Perform full‑cycle testing of product functionality and odds
• Drive marketing plans for the product within iBranch / retail
• Ensure sufficient handover to Betting Product Owner before a live release
• Review contracts, looking for additional value or reduction in commercials
• Set up strategic meetings with partners to grow figures, implement strategies, add product
• Deal with compliance for GB approvals across all provinces

Qualifications

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Gambling Facilities and Casinos

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