Operations & Project Manager

About the role

We’re looking for a Client Project Manager . You’re the steady, sharp, low-ego operator who keeps projects moving, communicates clearly with clients, and leads freelancers with confidence. You understand creative work, protect scope, and know how to say “this is out of scope” nicely (and get it approved).

What sets you apart : You're financially savvy and have the capacity to understand the bottom line and the know-how to drive it (training provided). You're also looking for an opportunity to grow. For the right person, this role offers the potential to develop into a leadership position, eventually managing the day-to-day operations of the firm.

Responsibilities

• Manage projects from kickoff to delivery
• Lead client and talent onboarding and run regular client calls
• Be the main client point of contact and build strong relationships
• Coordinate the creative team and align deliverables with the brief and timelines
• Maintain project tools and systems (docs, trackers, assets, comms)
• Support proposals and ramp-ups for new engagements
• Solve blockers fast and keep momentum across teams
• Hold the line on scope and standards with both talent and clients
• Build and maintain project budgets within company templates
• Turn completed projects into concise case studies using our templates
• Assist with off-season marketing tasks when needed
• Working Hours : Full-time, working 6 : 00 am-2 : 00 pm EST (12 : 00-8 : 00 pm SAST) with occasional flexibility during busy periods

About you

To excel in this role, you need :

What’s in it for you?

Full-time, fully remote, EST-aligned hours

10–15 days paid holiday per year

End-of-year bonus based on company performance

Seniority level

Employment type

Job function

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