Operations Manager

Overview

We are hiring an Operations Manager (Hospitality) for a multi-brand company in the Hospitality & Food & Beverage industry. This is a Full-Time remote role for a United States based client. The role is focused on back-of-house operations, vendor coordination, multi-location project delivery, and building scalable processes across several brands. The ideal candidate is a proactive, detail-oriented systems thinker with strong communication skills, deep hospitality operations experience (including quick-service / ghost kitchens), and the ability to manage multiple concurrent initiatives in a fast-paced environment.

Responsibilities

• Own day-to-day back-of-house operations across multiple hospitality brands and locations (including restaurants and ghost kitchens)
• Build and manage project plans, timelines, and deliverables in ClickUp; track progress and ensure on-time execution
• Coordinate vendor relationships (e.g., suppliers, kitchen operators, marketing / communications agencies) and standardize procurement processes
• Lead communications with internal teams and contractors; run standups, assign tasks, and publish weekly status reports
• Drive hiring coordination and onboarding across multiple US locations; maintain training materials and SOPs
• Implement scalable workflows and documentation to support rapid expansion; continuously optimize operational processes
• Facilitate outreach and coordination for sponsorships, partnerships, and grants in collaboration with specialized team members
• Monitor KPIs, budgets, and timelines; prepare dashboards and executive updates; proactively surface risks and mitigation plans
• Support cross-functional initiatives across additional business lines as needed, ensuring consistent service quality and brand standards
• Champion a culture of accountability, continuous improvement, and clear communication

Required Qualifications

Preferred Qualifications

Required Skills & Tools

Schedule & Pay

System Requirements

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