Payroll Delivery Consultant

Position Overview

Deliver end-to-end outsourced payroll services to a portfolio of clients using PaySpace.

Ensure full compliance with South African payroll legislation and internal quality standards, while meeting service-level agreements (SLAs).

The role demands a strong technical understanding of PaySpace, excellent client service capabilities, and a proven ability to manage payrolls across multiple industries and pay cycles in a high-volume BPO environment.

Responsibilities

• Manage and process multiple client payrolls on PaySpace, including full monthly, fortnightly, and weekly cycles.
• Capture and audit all payroll input such as new hires, terminations, variable earnings / deductions, and changes.
• Ensure the accuracy and timely submission of payroll outputs, including payslips, reports, statutory declarations, and third‑party payments.
• Responsible for disbursement of all payroll EFT / transfers.
• Manage tax year‑end processes, IRP5 reconciliations, and submission via PaySpace and SARS eFiling.
• Perform reconciliations for payroll accounts and statutory submissions (UIF, PAYE, SDL, COIDA).
• Ensure clients' compliance with relevant legislation, including BCEA, SARS regulations, and statutory deadlines.
• Handle client queries effectively, provide support on payroll compliance, and maintain high levels of client satisfaction and retention.
• Participate in onboarding and transitioning new clients onto the PaySpace platform.
• Liaise with third parties (SARS, Department of Labour, financial institutions) on client matters.
• Support internal process improvements and ensure best practices are followed for BPO payroll delivery.
• Follow up and support resolution of outstanding payroll‑related debtors.
• Obtain SARS directives, where applicable.
• Handle administration and payroll queries.
• Responsible for client satisfaction and client retention.
• Responsible for ensuring all outstanding debtors in respect of payroll portfolio are collected.

Qualifications & Experience

Core Competencies & Attributes

Behavioural Competencies

Technical Competencies

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