Call Centre Agent Line 1

MAIN PURPOSE OF JOB :

Support and provide superior service to internal and external customers via phone email and face-to-face

QUALIFICATION & EXPERIENCE :

Matric

Computer Literate

Customer Service experience in a call centre environment

Excellent communication skills

CUSTOMER INTERACTION

Answer inbound calls and assist customers

Offer telephonic solutions e.g. trouble shooting with technical queries

Respond to and resolve written and website correspondence received from customers

Action and update customer requests on Listener

Follow up on customer calls with administrative duties which include but are not limited to emailing completing of paperwork as well as liaising with other departments

Share in delivery of team service level expectations quality and productivity targets and indicators

Take ownership for escalated queries ensuring resolution and follow up with customers

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience :

Junior IC

Key Skills

Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy

Employment Type : Full-Time

Experience : years

Vacancy : 1