Senior Call Centre Agent High-Risk Environment

Introduction

Senior Call Centre Agent High-Risk Environment

Location : Port Elizabeth

Job Type : Permanent Full-Time

Company : Pace Car Rental

Introduction

Are you hungry for a challenge

Do you thrive in high-pressure situations and have the confidence to lead conversations

Are you willing to work shifts nights and weekends in a role where every decision counts

If your answer is yes Pace Car Rental wants you on our team!

About Pace Car Rental

Pace Car Rental is one of South Africas leading car rental brands known for offering a wide variety of vehicles with transparent pricing and exceptional service. We are growing fast and were looking for talented people who want to grow with us.

About the Role

We are looking for experienced Senior Call Centre Agents to join our high-performance team in Port Elizabeth. This is not your average call centre job you will work in a high-risk environment where accuracy compliance and client care are critical.

Key Responsibilities

Manage inbound and outbound calls in a demanding fast-paced setting.

Handle urgent and sensitive client queries with professionalism.

Apply sound judgment and problem-solving skills in complex situations.

Calmly de-escalate challenging conversations while ensuring client satisfaction.

Maintain accurate call records and follow-ups.

Strictly adhere to company policies procedures and risk protocols.

Collaborate with team members and supervisors to meet targets and service standards.

Minimum Requirements

Degree / diploma in Business Communications Risk Management or a related field (preferred).

23 years experience in a call centre operations or client service environment.

Proven ability to stay calm professional and solution-focused under stress.

Excellent verbal and written communication skills.

Computer literacy and accurate data entry skills.

Willingness to work shifts including nights weekends and public holidays.

What We Offer

Competitive salary with performance-based incentives.

Growth opportunities in a fast-paced and supportive environment.

Ongoing professional training and development.

The chance to work for a well-known respected brand that is building for the future.

Ready to Apply

If you are ready to take on this exciting challenge click Apply Now on PNet or email your CV to with the subject line : Senior Call Centre Agent Port Elizabeth

Learn more about us :

Required Experience :

Senior IC

Key Skills

Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy

Employment Type : Full-Time

Experience : years

Vacancy : 1