Parts Technical Support Representative

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SUMMARY :

Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges?

Recruiter : Network Recruitment

Job Ref : NFR / CPi

Date posted :

Monday, June 30, 2025

Location :

Johannesburg, South Africa

Salary : Annually

SUMMARY :

Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges?

POSITION INFO :

We are seeking a Parts Technical Support Representative to join our team in Boksburg and provide expert assistance across a range of heavy-duty equipment, industrial machinery, construction vehicles, earthmoving machines, and agricultural solutions.

This role requires someone who is both technically proficient and customer-focused, someone who understands the intricacies of mechanical parts and can communicate solutions with clarity and professionalism.

Key Responsibilities :

• Provide technical support and troubleshooting assistance to clients regarding parts queries and compatibility.
• Investigate and resolve issues related to parts catalogue systems and digital platforms.
• Identify and source hard-to-find parts through research and liaison with suppliers.
• Test and evaluate website improvements; provide constructive feedback to enhance user experience.
• Maintain accurate records using CRM systems.
• Build strong relationships with customers while identifying opportunities to add value.

Minimum Requirements :

If you are a mechanically savvy professional with a passion for supporting others, streamlining processes, and contributing to a high-performing technical team, we invite you to apply.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Advertising Services

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