AI Solution Engineer

AI Solutions Engineers

1.1 million - 1.6 million Rand + Benefits Depending on Experience

Fully Remote, Offices in Cape Town & Johannesburg

We are seeking a team of AI Solutions Engineers to design, build, and deliver cutting-edge customer‑facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions.

Sitting at the intersection of technology, product, and customer experience, you will rapidly prototype and iterate on AI‑powered experiences that demonstrate business value, inspire customers, and inform our product roadmap.

Any experience applying Agentic solutions within Consulting, Customer Experience or Contact Centres is a advantage.

The offices are based in either Johannesburg or Cape Town with remote / flexible options WITHIN South Africa.

Key Responsibilities

• Design and deliver AI-driven prototypes and proof‑of‑concepts for customer‑facing use cases.
• Collaborate closely with Product, Engineering, and Sales teams to shape solution design and delivery.
• Engage with customers to understand their pain points, goals, and success metrics.
• Build business cases and ROI models to quantify solution impact.
• Provide technical guidance on LLMs, prompt design, and orchestration techniques.
• Translate business requirements into data flows, process maps, and AI‑enabled journeys.
• Document learnings, patterns, and best practices to support reuse and scaling.
• Promote ethical, safe, and transparent AI practices across projects.

Key Skills & Experience

Critical Thinking

Creativity & Innovation

Collaboration

Communication

Customer‑Centric Mindset

Curiosity & Continuous Learning

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