Manager, Assessing

Manage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy to manage control and attending to Assessor and Loss Adjustor audits authorizations over-mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff claims call centre service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.

Qualifications :

Type of Qualification :

Appropriate Diploma / Degree related to the field of expertise

Appropriate Diploma / Degree related to Leadership

FAIS Compliant

Experience Required

Minimum of 5 years in Leadership Role

Minimum of 5 years as a Building Assessor

Minimum of 3 years experience in the Short-Term Insurance industry

Additional Information :

Behavioural Competencies :

• Judgement exercise
• Client-facing
• Analytical ability
• Communication and building relationships
• Resilience
• Assertive
• Commitment
• Data
• Affinity
• Banks Values

Technical Competencies :

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Experience : years

Vacancy : 1