Store Manager (54811)

Ntice Sourcing SolutionsZA

1 day ago

Job description

Job title : Store Manager (54811)

Job Location : KwaZulu-Natal,

Deadline : November 29, 2025

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Job Description

Our client, a leading national retail group, is seeking experienced Store Managers to oversee the daily operations of their high-performing retail outlets across the Midlands and North Coast. Each successful candidate will take responsibility for one key branch, and multiple positions are available across the region

Key Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton, while key North Coast branches can be found in retail malls in Ballito and Umdloti

These roles are responsible for leading a team of approximately five high-performing Team Leads. To be considered, you must have at least five years of proven experience managing a similarly sized team within a retail, client-facing environment. Your background should include overseeing Team Leads who drive their teams to achieve sales targets across one or more of the following key product categories : food, beverages, pharmaceuticals, home care, or maintenance

These positions are ideal for experienced Store Managers looking to join a group committed to career development, offering excellent opportunities for growth within management.

The environment is fast-paced, dynamic, and performance-driven, providing the perfect platform for ambitious retail professionals to thrive and advance their careers

Duties and Responsibilities

Stock and Inventory

End-to-end inventory management, including planning, ordering, daily stock levels, bi-annual stock takes, goods in transit, and ensuring physical stock aligns with the inventory ledger in SAP

Stock performance and loss control, overseeing shrinkage, out-of-stock management, dormant / negative stock investigations, GP variance resolution, and trend analysis to support operational planning

Drive achievement of sales and profitability targets across health, beauty, and FMCG categories

Merchandising

Implement visual merchandising and promotional strategies in line with brand guidelines ensuring promotions are effectively executed

Maintain outstanding store condition and visual merchandising standards

Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image

Finance

Manage store finances and profitability, including budgeting, fund allocation, financial record keeping, floats, banking, pricing, stock control and store expense management to meet business KPIs minimising overtime, casual spend, and price overrides

Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures

Manage financial controls, including cash levels and collections, daily run-end sign-offs, cashier productivity rates, and adherence to procedures

Customer Services

Maintain exceptional customer service standards, resolving escalations promptly maintaining high satisfaction levels, and fostering strong customer relationships

Ensure operational compliance, including staff adherence to policies, accurate processing of customer accounts, and effective management of loyalty and request systems

Human Resources

Manage staff performance, development, and scheduling, fostering a high-performance culture, including monitoring, evaluating, and implementing development plans for all team members

Oversee HR processes and administration, ensuring compliance with policies, workforce management systems, and accurate employee records

Lead, coach, and develop staff, providing training (including feedback) and mentoring to foster career progression opportunities

Take total ownership of the workforce management system within the business units, including master data management and transactional management

Adhere to Health and Safety rules and regulations

Adhere to company uniform and personal appearance policy

Minimum Requirements / Non-Negotiable

Must be a South African Citizen

Matric (essential)

You will need to pass an MIE check, no criminal record and clear credit rating

Valid driver's license and own reliable transport

Must have a minimum of 5 years' experience in managing a team of team leads

Strong operational understanding of the workings of a large retail operation

Strong financial acumen with proven ability to manage budgets and operational costs

Excellent leadership skills, problem-solving, and communication skills

Flexibility to work retail hours and travel as required

Advantageous Skills & Experience

Tertiary qualifications are highly advantageous

Experience with Excel, SAP, Unisolv,SuccessFactors or similar retail systems is preferred

Remuneration and Benefits

CTC package- candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move

Comprehensive benefits, including medical aid and provident fund contributions

Staff discounts and performance-based incentives

Sales / Retail / Business Development jobs

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Store Manager • ZA

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