Information Technology Service Delivery Manager

At SystemWorks, we're problem-solvers, innovators, and stewards of efficiency.

We deliver smart, simple, and effective solutions that tackle real business challenges, combining deep industry expertise with a razor‑sharp understanding of what matters most to our customers. Behind those solutions is our team — a group of curious, collaborative professionals who care about quality, growth, and doing things the right way.

We believe the best work happens in an environment where people are trusted, supported, and encouraged to bring ideas forward. If you're looking to apply your skills where they'll make a real impact — and join a company that values innovation, craftsmanship, and integrity, SystemWorks is the place to do it.

About the Role

We're looking for a sharp and operations‑minded Service Delivery Manager to bring structure, visibility, and control to how workflows across our team.

You’ll act as the bridge between delivery, operations and client experience, ensuring that meetings, tasks, timelines and priorities are properly tracked, executed and communicated. This isn't a traditional corporate PMO role. It's a blend of project coordination, delivery enablement, client communication and continuous improvement and would be ideal for someone who thrives in the details, enjoys operational problem‑solving and gets satisfaction from optimising how people and processes work together, keeping a growing business aligned and efficient. You’ll work closely with our delivery consultants, developers, founder and internal teams to ensure consistency in how we operate, surface blockers early, optimise resource allocation, and support our shift from "just getting things over the line" to delivering with polish, precision, and predictability.

Responsibilities

• Coordinate the daily flow of work across internal teams and client‑facing projects
• Track project progress, time vs budget, and proactively surface risks or blockers
• Attend key meetings and ensure actionable notes, tasks, and follow‑ups are documented
• Own internal task hygiene : managing boards, tracking deliverables and nudging owners
• Lead delivery team cadence : stand‑ups, check‑ins, sprint planning and internal retros
• Produce internal review docs, client-facing reports and support documentation
• Drive resource optimisation by aligning team capacity to active workstreams and priorities
• Identify opportunities to improve efficiency across delivery operations, tooling, and workflows
• Champion internal improvements across delivery workflows, processes, or tools
• Support onboarding logistics and ad‑hoc operational coordination when required
• Maintain delivery visibility across teams to ensure smooth handovers and client experience

Requirements

Nice to Have

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