It Technical Service Desk Manager

Our client is seeking an experienced IT Technical Service Desk Manager to lead their dynamic support team based in Cape Town. This is a fantastic opportunity for a hands‑on leader with a strong technical background in modern workplace technologies including VMware, Veeam, Office 365 and Intune. The successful candidate will be ITIL certified, have at least two years experience in a helpdesk management role and be passionate about driving service excellence, managing escalations and promoting continuous improvement across the support function.

A recent professional profile photo is to accompany your application.

EMPLOYMENT TYPE

Permanent

SECTOR

IT

BASIC SALARY

R – R

START DATE

A.S.A.P / Immediate

REQUIREMENTS

Technical Expertise (Terminal Server, FSLogix, Office 365, VMware, Veeam, Intune, Microsoft Modern Workplace) :

• Experience managing and supporting enterprise IT environments
• Strong understanding of virtualization, backup and cloud‑based solutions
• Excellent communication of incident summaries, legal documentation and team messaging
• Ability to clearly document incidents and resolutions
• Skilled in creating professional reports and internal communications

Leadership (Team Motivation, Certification, Promotion, Escalation Management) :

Tools & Frameworks (ITIL, ServiceNow, SCCM, Active Directory, PowerShell) :

Certifications & Experience (ITIL Certified Helpdesk Management) :

DUTIES

Team Leadership & Development :

Incident & Problem Management :

Process Optimization :

Stakeholder Communication :

Reporting & Metrics :

Should you meet all the requirements, apply on our website today.

Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

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