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Retail Assistant Manager Rustenburg

Retail Assistant Manager Rustenburg

EskortRustenburg, North West, South Africa
3 days ago
Job description

JOB ROLE REQUIREMENTS

Qualifications

  • Grade 12 (Non-Negotiable)
  • Diploma / Degree in Retail or Business or related qualification will be advantageous

Experience

  • Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.

    • Knowledge Required

  • Prior knowledge and experience in management of; Inventory / stock, buying, staff, products merchandising, costs and profitability of the store.
  • Knowledge of stock management systems like ERP, Meat matrix, etc.
  • Knowledge and understanding of FMCG environment and related legislation.
  • Management of perishable products with short shelf life especially in meat industry.
  • Basic Understanding of retail consumer behaviour and purchasing trends.
  • Basic Understanding of the retail and meat market

    • Skills Required

  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite.
  • Demonstratable analytical skills.
  • Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Exceptional customer service and people management skills.
  • Energetic and self-starter.

    • Key Performance Areas

  • Stock Management.
  • Stock Ordering.
  • Place orders with factories and other suppliers.
  • Follow up on orders.
  • Manage deliveries, delivery dates and stock upon arrival.
  • Manage stock order volumes.
  • Stock Receiving.
  • Receive ordered stock.
  • Report delivery shortfalls, and damages.
  • Follow up on non-received stock.
  • Capture received stock on Meat Matrix.
  • Stock controlling.
  • Daily stock levels reporting
  • Run stock depletion reports- cashiers.
  • Balance off with stock receiving.
  • Manage stock levels threshold.
  • Manage stock shrinkage : stock losses / damages / dumpings.

    • Housekeeping

  • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
  • Always maintain high level of HACCP standards throughout the store.
  • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

    • Employee Management

  • Employee Recruitment.
  • Onboarding and Induction of new employees.
  • Training and Development.
  • Employee Relations (Discipline in the workplace).
  • Performance Management.
  • Employee Wellness.
  • Employee Motivation.

    • Store Organisation

  • Display of products on the shelf and create attractive displays at key points in the store ex : check-out ques.
  • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
  • Re-arrangement of store shelves and products.
  • Managing of non-moving items and display areas.

    • Cash Management

  • Manage and assist with daily cash ups.
  • Minimise cash losses.
  • Manage picking up and dropping off of cash in the store.
  • Manage cash on ATM.
  • Manage safety of cash movement within the store.
  • Manage and keep the safe secure and locked at all times.
  • Customer Service.
  • Deliver excellent service to ensure high levels of customer satisfaction.
  • Create a store that meets local needs by building an understanding of customer-product preferences.
  • Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
  • Be the custodian of customer experience and lead brand loyalty.
  • Responding to customer complaints and comments promptly and accurately.
  • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.

    • System Administration

  • Manage staff clocking via ERS.
  • Maintain and understand the system Meat Matrix.
  • Manage and maintain CCTV cameras.
  • Ensure availability of physical security guards in store.
  • Manage the alarm system internally.

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    Retail Manager • Rustenburg, North West, South Africa

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