It Manager Airport Industria

Duties & Responsibilities

ENVIRONMENT :

OVERSEE the day-to-day administration of Dialler systems, optimize their performance, and provide analytical support to enhance operational efficiency in Sales & Back-office Departments as the next IT Dialler Manager / Administrator sought by a dynamic Contact Centre. This role requires effective communication and collaboration across departments and clients, along with strong data management skills to ensure the seamless operation of Dialler systems. Applicants will require a suitable Bachelor’s Degree, at least 3 years relevant work experience in a similar role including 1+ years analytics within a data warehouse environment. You must be proficient with SQL, Excel, Linux, Microsoft BI tools with the ability to identify process improvements and implement solutions.

DUTIES :

Dialler Administration and Optimization –

• Manage and optimise Dialler performance to maximize Agent productivity and sales opportunities.
• Continuously analyse Dialler and campaign performance to identify trends and areas for improvement.
• Perform routine maintenance tasks and ensure Dialler systems comply with legislation guidelines.

Data Analysis and Reporting -

Technical and Operational Support -

Strategic Involvement -

REQUIREMENTS : Qualifications –

Experience / Skills –

Advantageous –

ATTRIBUTES :

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS :

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

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