Motor & Home Sales Team Leader

Key Responsibilities

With regards to the Motor & Home Sales Team :

• Generate quotations for short-term insurance policies and other products introduced by the company.
• Manage the quotation and sales process with professionalism, integrity, and product knowledge.
• Ensure adherence to the call centres House Rules and compliance standards.
• Oversee and optimise all lead sources (referrals, cross-sell, etc.).
• Monitor performance through call reviews, reports, and quality checks.
• Coach staff on objection handling and conversion strategies.
• Manage team discipline (login / logout times, breaks, adherence to schedules).
• Improve lead-to-quote and quote-to-sale conversion ratios.
• Ensure high-quality lead transfers with minimal errors and strong script adherence.
• Conduct coaching, skills training, and development sessions.
• Share insights and strategies to continuously enhance team effectiveness.
• Run motivational incentives and build strong team spirit.
• Collaborate effectively with the Sales Support team to address performance gaps.

Qualifications Required

Experience and Skills Required