Personal Claims Consultant : Specialised Insurance

NedbankJohannesburg, ZA

16 hours ago

Job description

Job title : Personal Claims Consultant : Specialised Insurance

Job Location : Gauteng, Johannesburg

Deadline : November 22, 2025

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Job Purpose

To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

Achievement of Service Delivery Standards to stakeholders. Initiation of pro-active and eff ective communicationand legal advice to clients.

Provision of legal support to business management in respect of all general legalqueries.

Drafting of legal agreements and contracts for clients.

Assessment of impact of any new legislation and making recommendations in this regard.

Manage delivery of outsourced work and monitor performance.

Retain electronic copies of contract and control sheets.

Drafting reports on outsourced service providers performance.

Assist in developing and reviewing legal templates.

Conduct legal research on matters and attend to claim assessments.

Extensive knowledge of the various tariff s (Magistrates Court and High Court).

Comply with Service Level Agreement or Claims Protocol by administering and facitlitating the claims process.

Engage in appropriate training interventions to promote own professional development

Adhere to organizational best practice and legislative requirements.

Initiate and process claims to finalisation by ensuring compliance to insurance policy.

Minimise risk by complying with all Nedbank policies and procedures.

Keep abreast of legislation and other industry changes that impacts on roles by reading the relevant newsletters, websites and attending sessions.

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Professional Qualifications / Honour’s Degree

Preferred Qualification

Legal Qualification (BCom Law / LLB)

Paralegal Diploma

Admitted Attorney

Preferred Certifications

Beneficial : Higher Certificate in Long Term Insurance

Minimum Experience Level

3 - 4 years Legal Claims experience of which 2 - 3 years are within Short Term Insurance.

Technical / Professional Knowledge

Administrative procedures and systems

Banking procedures

Business principles

Business terms and definitions

Data analysis

Governance, Risk and Controls

Relevant regulatory knowledge

Relevant software and systems knowledge

Business writing skills

Cluster Specific Operational Knowledge

Behavioural Competencies

Earning Trust

Collaborating

Customer Focus

Decision Making

Initiating Action

Work Standards

Managing Work

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