Control Room Operator (Car Rental)

Registered with Psira would be an advantage

Willing to work shifts

Tracking of vehicles locations by GPS / tracking system

Monitoring vehicle driver performance

Answering calls, Handling customer queries

Send out Road side assistance

Identifying on-road exceptions and taking immediate remedial action

Co-ordinating and responding to emergency situations

Liaising with drivers, operations personnel and management

Constantly focus and monitor the site activities via CCTV

Strong understanding of maps and giving accurate directions

Report the incident location and persons to the communication operators or directly to the supervisor

Developing and presenting daily management reports

Be vigilant to further safety and security threats during the ongoing incident

An intermediate knowledge of Microsoft products is essential and tracking systems

Planning & Organisational Skiils with experience of time management / prioritising

A "can do" and flexible attitude

Experience of time management / prioritising

Previous fleet tracking control room experience

Excellent communication skills