Lead Student Success Manager

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking a Lead Student Success Manager to oversee learner experience, engagement, and outcomes across professional and higher education programmes. This role combines strategic leadership with a deep focus on operational excellence and learner‑centred design. The position will lead a team of Success Managers to ensure every learner receives exceptional support from onboarding to completion, driving satisfaction, retention, and career‑focused outcomes.

This is a full‑time, remote role based within UK or South Africa.

Key Responsibilities

• Lead, coach, and develop a team of Student Success Managers to deliver outstanding learner experiences
• Foster a culture of accountability, collaboration, and data‑driven improvement within the Student Success function
• Serve as the escalation point for complex learner cases, ensuring empathy, professionalism, and alignment with process standards
• Design and oversee end‑to‑end learner journeys that enhance engagement, progression, and satisfaction
• Partner with cross‑functional teams in Product, Delivery, and Operations to ensure consistency across learner touchpoints
• Develop and implement scalable frameworks, playbooks, and learner communication strategies
• Monitor key metrics including learner satisfaction, retention, and completion, ensuring continuous improvement through data insights
• Report on learner engagement trends and performance outcomes to senior leadership
• Own a specialist area within the Student Success team such as systems optimisation, learner wellbeing, or resource development
• Drive innovation in learner support systems, digital engagement, and process automation

Requirements

Desirable :

Benefits

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi‑stage recruitment process designed to ensure mutual fit.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

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