People Operations Manager

A People Operations Manager is responsible for providing first-class Team Member relations services to the hotel to deliver an excellent Team Member experience while assisting with People Operations strategy and managing succession planning.

What will I be doing?

The People Operations Manager will provide HR support & expertise to the Hotel Leadership and lead, supervise and monitor all HR activities at the hotel, ensuring a great brand‑specific team member work experience and 100% compliance with Hilton policies and local / national regulations that impact the business :

Lead By Example

• Be a great boss and role model for others with regards to brand-specific behaviours
• Ensure you and your team pro‑actively support Team Members in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
• Be at the Hotel Restaurant during Breakfast service for 30 minutes a day, assisting with clearing tables, checking‑in guests for breakfast, and engaging with guests to understand any challenges in order to drive Stay Scores upwards
• Be available over a weekend once a month to be Duty Manager for the weekend.
• Interview, select, on‑board, supervise, coach, and evaluate People Operations team members
• Organize and provide regular HR training opportunities for People Operations TMs and HODs
• Provide a positive work environment to People Operations Team Members and guide and support the Chief Host and the leadership team in providing an equally inspiring environment to the whole hotel team to secure our reputation as a great place to work
• Ensure that all hotel TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.
• Ensure regular & effective communication (e.g. Hotel Huddles) in the hotel to achieve / maintain a high level of trust & engagement
• Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within own team and in the whole hotel.
• Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration
• Execute any other duties as assigned by the Chief Host and Sr. Director HR Focused Service EMEA
• Oversee all People Operations on property
• Create / manage the HR administration processes in the hotel and regularly re‑evaluate them with regards to their effectiveness. Make changes if necessary, to improve TM experiences
• Ensure proper use and maintenance of HR & Payroll systems
• Ensure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations
• Be accountable for a 100% compliance with contractual and legal responsibilities, maintaining government relations where required
• Ensure that TMs are paid in a timely and accurate manner and their workplace is safe & secure
• Support HODs in the recruitment (interviewing, selecting, on‑boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals. Recruit brand ambassadors and great hosts!
• Coordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust
• Ensure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone
• Support HODs in managing the schedules and holiday calendar in their department
• Regularly check the cleanliness in TM changing rooms / facilities / restaurant to provide a great TM experience in line with global Heart of House standards
• Ensure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property
• Take ownership of implementing a culture on property that aligns with the brand

What are we looking for?

A People Operations Manager serving the Hampton brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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