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Junior Operations Manager

Mango5ZA

30+ days ago

Job description

Job title : Junior Operations Manager

Job Location : Eastern Cape,

Deadline : September 28, 2025

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KEY RESPONSIBILITIES

Operational Oversight

Ensure smooth day-to-day operations and address workflow challenges

Align campaign execution with broader business goals

Resolve bottlenecks and maintain service delivery standards

Performance Management

Track KPIs and monitor team performance closely.

Analyze data and implement improvement plans to boost results

Support the Operations Manager in driving efficiency and quality

Team Leadership

Lead, coach, and mentor Team Managers, QA Agents, and other staff

Foster a performance-driven culture aligned with Mango5 values

Drive employee engagement and retention

Strategic Execution

Translate business strategies into practical, measurable actions

Ensure team execution supports the department's overall vision and goals

Cross-Functional Collaboration

Coordinate with internal teams including HR, Finance, and Client Services

Ensure seamless delivery through effective resource and workflow alignment

Compliance & Risk Management

Enforce adherence to regulatory standards, company policies, and procedures

Identify and mitigate operational risks proactively

Client & Stakeholder Engagement

Support client initiatives and foster strong relationships

Collaborate with the Operations Manager to meet SLAs and client expectations

QUALIFICATIONS

Matric (Essential)

Bachelor’s Degree or Diploma in Business Administration, Operations Management, or a related field (Advantageous)

3–5 years’ international BPO / contact center experience

2+ years’ experience managing client relationships, ideally with U.S. clients

Proven track record in leading team managers and delivering on campaign goals

Clear criminal and credit record

Administrative / Management jobs

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