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Senior Operations Manager - Outbound Retentions

RewardscoZA

30+ days ago

Job description

Job title : Senior Operations Manager - Outbound Retentions

Job Location : KwaZulu-Natal,

Deadline : September 29, 2025

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We’re looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You’ll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service – all while leading and developing a high-performance team.

What You’ll Do

Lead operational strategy to meet and exceed campaign goals and SLAs

Drive sales performance with clear KPIs, coaching, and incentives

Build strong client relationships through regular reporting and engagement

Optimize processes, adopt digital tools, and improve productivity

Lead, inspire, and develop operational teams for long-term success

Ensure compliance with all regulatory and client requirements

Requirements

A Minimum 5 years experience in sales operations or campaign management, with at least 2 years in a management role

Ability to translate business objectives into actionable plans; advanced reporting and analytical capability

Experience in cost optimization, budgeting, and profitability tracking

Proven track record managing large, multi-layered sales operations teams

Experience with CRM systems and sales enablement tool, with the ability to collaborate across departments

Strong understanding of BPO operations, sales conversion levers, and contact centre dynamics

Performance Management Expertise

Strong stakeholder engagement skills, both internally and externally

Clear criminal record

Sales / Retail / Business Development jobs

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Operation Manager • ZA

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