Business Operations Specialist 16126
SomewhereCape Town, Western Cape, South Africa20 days ago
Job descriptionManage multiple inboxes and draft professional communications using established SOPs and tone guidelines. Oversee scheduling and calendar management for executives customers and internal teams. Coordinate with vendors and partners for events ensuring seamless logistics and execution. Track project progress maintain organized task boards and ensure all follow-ups and deliverables are completed proactively. Handle administrative tasks such as expense tracking documentation and logistics management with high attention to detail. Maintain clear structured documentation and organized shared resources to support efficient team operations. Conduct targeted research using AI tools (ChatGPT Claude) to identify vendors partners and best practices. Synthesize findings into actionable insights summaries or recommendations to support informed decision-making. Support GTM operations including CRM maintenance (HubSpot) lead tracking and customer coordination. Assist in recruitment workflows through ATS management (Shaby) interview scheduling and candidate communication. Serve as the first-line liaison for customer and community interactions ensuring timely responses and issue resolution. Build and maintain workflow automations using tools like Zapier Make and Slack to streamline operations. Leverage AI technologies to enhance efficiency reduce manual work and optimize daily processes across departments. Possesses 15 years of experience in Operations Executive Assistance Customer Success or Project Management. Prior experience in high-velocity or founder-driven environments is preferred. Demonstrates fluency in written and spoken English and confidence in client and internal communications. Highly proficient in modern and innovative productivity tools (e.g. Google Suite Slack HubSpot Notion Ashby Zapier ChatGPT / AI tools). Proven record of taking initiative and ownership beyond defined responsibilities.
Role : Business Operations Specialist
Priority Location : Global (South Africa Latin America Philippines)
Working Hours : Monday-Friday Full time 40hrs / week US Eastern Time
Salary Range : Offer starts at $2000 / month (The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.)
Type of job : Fully Remote
About the Role : Were looking for a highly capable individual to drive success at a fast-paced AI startup. This role offers exposure to all aspects of the business from product to sales and requires a strong work ethic high intelligence and a passion for building something significant. Youll work closely with the CEO partner with top tech companies and be part of a small high-performing team aiming to build a billion-dollar company. We have a very high bar for talent seeking only the best who are dedicated to continuous improvement and seizing this unique opportunity.
Key Responsibilities :
Strategic Planning & Execution
- Plan and execute high-impact events such as in-person conferences and executive dinners for senior leaders across top companies.
- Manage a portfolio of customer accounts driving retention and growth while building scalable Customer Success systems to support expansion.
- Support go-to-market (GTM) initiatives for new AI products and featuresfrom prospecting and campaign execution to onboarding early customers.
- Collaborate with different departments and Leadership teams to manage projects from concept to launch ensuring timely and quality delivery.
- Support recruiting efforts by sourcing coordinating and managing the hiring process for various roles across departments.
Communication & Coordination
Operational Execution
Research & Synthesis
GTM Recruiting & Customer Operations
Automation & AI Enablement
Required Experience & Skills :
Application Requirement : As part of your application please provide detailed notes on what aspects of this Job Description resonated with you and explain why you believe you are a suitable candidate. This information should be included in your email response to the Recruiter for the clients review.
Required Experience :
IC
Key Skills
Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Specialist • Cape Town, Western Cape, South Africa
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