Junior Customer Solutions Centre Consultant Global Grade 09Barloworld Equipment • ZA

Junior Customer Solutions Centre Consultant Global Grade 09

Barloworld Equipment • ZA

4 days ago

Job description

Job title : Junior Customer Solutions Centre Consultant Global Grade 09

Job Location : Gauteng,

Deadline : December 11, 2025

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Key Outputs

Proactively contact retail customers by telephone, email and other channels to generate revenue by selling campaigns.

Handle inbound, unsolicited prospect calls and convert them into sales.

Lead identification, qualification and closure.

Drive Construction (CI) Sales Execution discipline : Sales Funnel Management

On-boarding of retail customers to digital platforms e.g., PCC

Utilise systems (OLGA, C4C, Salesforce, SAP etc.) and processes to improve aftersales performance.

Maintaining customer data and developing good relationships with other areas of the business

Management of Marketing PSEs opportunities and ensure they are actioned and updated timeously.

Effective relationship, people and team management.

Effective self-management and performance ownership.

Develop a strong team focused on delivering superior service to BWE CI regions

Achieve or exceed daily, weekly, monthly sales target.

Understand full range of Barloworld’s product offerings and promote dealership services including parts, services, merchandising programs and digital solutions.

Qualification, Experience and Competencies

Minimum Required Qualification

National Diploma or equivalent

Minimum Required Experience

Proficiency in one of three languages (English / Portuguese / Mandarin)

Demonstrative success in telesales prospecting and developing new business opportunities

Technical; Customer Service or Sales experience

Experience in conflict resolution and resolving customer queries

Mechanical interest and / or experience

Previous functional area experiences advantageous (machine sales, parts sales, service, power etc.)

Advanced MS Office skills and experience with CRM and ERP systems

Minimum Required Competencies

Communication Skills; Customer Responsiveness

Results Orientated

Building the Brand

Rule Orientation; Adaptability

Stress Management; Thoroughness / Accuracy

Interpersonal skills; Teamwork; Product Knowledge

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