Talent.com
This job offer is not available in your country.
Guest Arrival Expert (Porter) - Protea Hotel by Marriott Midrand

Guest Arrival Expert (Porter) - Protea Hotel by Marriott Midrand

Marriott InternationalZA
5 days ago
Job description

Job title : Guest Arrival Expert (Porter) - Protea Hotel by Marriott Midrand

Job Location : Gauteng,

Deadline : October 23, 2025

Quick Recommended Links

  • Jobs by Location
  • Job by industries

POSITION SUMMARY

  • First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

    • CRITICAL TASKS

    Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and area attractions / offerings, including social media where appropriate.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Perform other reasonable duties as requested.

    • Guest Services

  • Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests / residents / visitors, and record advance transportation request as needed.
  • Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Manage access to technological devices within public spaces (e.g., television, remote control, computer, internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security / Loss Prevention) as necessary.
  • Contact appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.

    • Greet / Escort Guests

  • Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

    • Communications

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, Managers, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

    • Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.

    • Policies and Procedures

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by supervisors.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Protect the privacy and security of guests and coworkers.

    • Quality Assurance / Quality Improvement

  • Comply with quality assurance expectations and standards.

    • Safety and Security

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Maintain awareness of undesirable persons on property premises.
  • Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
  • Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.

    • CRITICAL COMPETENCIES

  • Analytical Skills
  • Learning
  • Decision-Making
  • Problem Solving
  • Computer Skills
  • Basic Mathematics
  • Interpersonal Skills
  • Customer Service Orientation
  • Interpersonal Skills
  • Team Work
  • Diversity Relations
  • Cultural Awareness
  • Communications
  • English Language Proficiency
  • Communication
  • Listening
  • Applied Reading
  • Writing
  • Personal Attributes
  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Adaptability / Flexibility
  • Stress Tolerance
  • Initiative
  • Organization
  • Multi-Tasking
  • Time Management

    • PREFERRED QUALIFICATIONS

    Education

  • Higher Education, Diploma or equivalent

    • Related Work Experience

  • No related work experience is required

    • Supervisory Experience

  • No supervisory experience is required
  • Hospitality / Hotel / Restaurant  jobs
    • Create a job alert for this search

    Porter • ZA

    Related jobs
    • Promoted
    Front Office Manager – Dikhololo Resort

    Front Office Manager – Dikhololo Resort

    Beekman GroupZA
    Job title : Front Office Manager – Dikhololo Resort.Key Performance Areas : Full Management responsibility of a Front Office Operation of a large and very busy Resort property including : .General Off...Show moreLast updated: 18 days ago
    • Promoted
    Food and Beverage Service Expert

    Food and Beverage Service Expert

    Marriott InternationalZA
    Job title : Food and Beverage Service Expert.Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience th...Show moreLast updated: 16 days ago
    • Promoted
    OMF Client Relations Consultant (Alex Mall)

    OMF Client Relations Consultant (Alex Mall)

    Old MutualZA
    Job title : OMF Client Relations Consultant (Alex Mall).To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions inc...Show moreLast updated: 30+ days ago
    • Promoted
    International QA Agent - Contact Centre - Night Shift

    International QA Agent - Contact Centre - Night Shift

    Ignition GroupZA
    Job title : International QA Agent - Contact Centre - Night Shift.Daily Monitoring via telephonic call assessments of sales / non-sales calls from agents. Ensuring that the sales agents comply with sa...Show moreLast updated: 30+ days ago
    • Promoted
    Head Reservationist

    Head Reservationist

    Phoenix RecruitmentMidlands, South Africa
    Oversee all incoming accommodation and restaurant bookings.Manage online booking platforms (e.Ensure accurate data entry and confirmation of all reservations. Monitor availability and optimize alloc...Show moreLast updated: 27 days ago
    • Promoted
    Dispensary Support - Jubilee Mall - Hammanskraal

    Dispensary Support - Jubilee Mall - Hammanskraal

    Dis-Chem PharmaciesZA
    Job title : Dispensary Support - Jubilee Mall - Hammanskraal.Dis-Chem Pharmacies’ Jubilee Mall store has an opportunity available for a Dispensary Support to join the team.The main purpose of this ...Show moreLast updated: 13 days ago
    • Promoted
    Control Tower Specialist, SCM Control Tower, Air & Sea

    Control Tower Specialist, SCM Control Tower, Air & Sea

    DSVZA
    Job title : Control Tower Specialist, SCM Control Tower, Air & Sea.The Control Tower Specialist has the responsibility for timely and accurate completion of the daily tasks that make up t...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Manager - Bradlows - Port Elizabeth

    Branch Manager - Bradlows - Port Elizabeth

    JD GroupZA
    Job title : Branch Manager - Bradlows - Port Elizabeth.Administration and financial management.Store presentation and merchandising. Effective teamwork and self-management.Management experience of 3...Show moreLast updated: 13 days ago
    • Promoted
    OMF Financial Consultant(Alex Mall)

    OMF Financial Consultant(Alex Mall)

    Old MutualZA
    Job title : OMF Financial Consultant(Alex Mall).Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their o...Show moreLast updated: 10 days ago
    • Promoted
    Beauty Consultant (Drunk Elephant) - Gateway

    Beauty Consultant (Drunk Elephant) - Gateway

    The Prestige Cosmetics GroupZA
    Job title : Beauty Consultant (Drunk Elephant) - Gateway.MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY.Achieve monthly and annual sales targets. Assist in setting up and driving sales at events / launche...Show moreLast updated: 4 days ago
    • Promoted
    Head Guide

    Head Guide

    South African National ParksZA
    Tertiary Qualification in aligned field (e.Advance Certificate : Nature Conservation in Trans-frontier Conservation Management NQF level 6 or Natural Resource Management or Eco Tourism or equivalent...Show moreLast updated: 2 days ago
    • Promoted
    Service Ambassador - Table Bay Mall

    Service Ambassador - Table Bay Mall

    Virgin Active South AfricaZA
    Job title : Service Ambassador - Table Bay Mall.The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such ...Show moreLast updated: 5 days ago
    • Promoted
    Relationship Executive Growth komatipoort (FAIS)

    Relationship Executive Growth komatipoort (FAIS)

    Absa Group LimitedZA
    Job title : Relationship Executive Growth komatipoort (FAIS).Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commerci...Show moreLast updated: 30+ days ago
    • Promoted
    Waitron

    Waitron

    Cape Town International Convention CentreZA
    Serve food and beverages to customers during banquets, check with customers to ensure that they are enjoying their meals, communicate with customers to resolve complaints and ensure customer satisf...Show moreLast updated: 10 days ago
    • Promoted
    Waterpark Guest Relations Officer - Seasonal (Port Edward)

    Waterpark Guest Relations Officer - Seasonal (Port Edward)

    Sun InternationalZA
    Job title : Waterpark Guest Relations Officer - Seasonal (Port Edward).Responsible to provide exceptional, personalised customer service to guests on&nb...Show moreLast updated: 30+ days ago
    • Promoted
    IT Store Room Controller - Midrand

    IT Store Room Controller - Midrand

    Dis-Chem PharmaciesZA
    Job title : IT Store Room Controller - Midrand.Dis-Chem Pharmacies requires an IT Store Room Controller at our Head Office in Midrand. You will be responsible for the general management of the...Show moreLast updated: 30+ days ago
    • Promoted
    Passenger Information Agent.INT ORT.Client Services (Airport Management)(O22201)

    Passenger Information Agent.INT ORT.Client Services (Airport Management)(O22201)

    Airports Company South AfricaZA
    Job title : Passenger Information Agent.Client Services (Airport Management)(O22201).The successful candidate will be reporting to the Supervisor Passenger Services and will be responsible but not ...Show moreLast updated: 10 days ago
    • Promoted
    Lifeguard (Seaonal) (Port Edward)

    Lifeguard (Seaonal) (Port Edward)

    Sun InternationalZA
    Job title : Lifeguard (Seaonal) (Port Edward).To prevent loss of life or bodily injury.Reporting to the Waterpark Lifeguard Supervisor, the successful applicants will undergo Waterpark training in ...Show moreLast updated: 30+ days ago