Branch Manger / Sales Manager

As Branch Manager, you’ll be responsible for the day-to-day leadership of our branch operations department, from team performance to customer satisfaction. But more than that, you’ll be a cultural custodian, ensuring our team continues to live out the values that make us who we are

Key roles and responsibilities

• Leading, coaching, and developing a high-performing team in line with our cultural values.
• Embedding our company values into all aspects of operations and decision-making.
• Maintaining a positive and inclusive work environment where team members feel valued and empowered.
• Driving performance targets while staying true to our people centered approach.
• Acting as a bridge between strategic goals and daily operations—always with culture in mind Planning :
• Establish clear objectives and develop effective strategies to meet organizational goals.
• Formulate actionable plans to drive team performance and contribute to overall business success. Organizing :
• Structure and allocate resources, including personnel and materials, to maximize efficiency and ensure smooth operational processes.
• Ensure that the team has the necessary tools and infrastructure to meet their objectives. Leading :
• Guide and motivate teams to achieve performance excellence.
• Foster a positive work environment, inspire collaboration, and provide direction to meet both short-term and long-term goals.
• Act as a mentor to team members, offering support for both personal and professional growth. Controlling :
• Monitor performance to ensure that objectives and standards are consistently met.
• Implement corrective actions when necessary to maintain performance consistency and drive continuous improvement. Coordinating :
• Harmonize activities and communication between departments to ensure effective collaboration.
• Address interdepartmental challenges and promote synergy across teams. Staffing :
• Participate in the recruitment and selection of team members.
• Develop and maintain a high-performance culture by providing ongoing training and development opportunities to enhance employee skills and job satisfaction. Decision-Making :
• Evaluate and assess multiple options when making decisions that impact team operations and the organization as a whole.
• Make informed, data-driven decisions to ensure success and continuous improvement. Communication :
• Facilitate open and effective communication across all levels of the organization.
• Ensure that key information flows seamlessly to and from team members, stakeholders, and other departments.
• Address concerns and provide feedback in a timely manner

Sales Performance Outputs

Oversee sales growth

Demonstrate year-over-year or quarter-over-quarter growth in sales.

Manage and measure sales conversion rate : Percentage of leads converted to sales.

Manage sales pipeline

Ensure consistent volume and quality of leads and opportunities in CRM tools.

Training & Development

Number of coaching sessions held, upskilling activities completed, onboarding efficiency for new hires.

Employee Engagement

Sales team satisfaction scores (e.g., via internal surveys).

Sales Discipline

Timely submission of reports, CRM usage, forecasting accuracy, adherence to sales processes.

Competitor Intelligence

Regular market insights reported; strategic actions taken based on competitor behavior.

Community Engagement

Number of partnerships, events, or initiatives that raise brand visibility locally.

What We’re Looking For

Desired Experience & Qualification

Key Competencies

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